Johnny Munoz Email & Phone Number

Atlanta, Georgia, United States

UserTesting is a leading platform in human insight and experience research, helping organizations understand their customers’ needs and behaviors through real-time feedback and user testing. Our solutions empower companies to make data-driven decisions, optimize user experiences, and drive innovation by providing actionable insights into customer.

Barcelona Area, Spain

• Founding member of a private, invitation-only organization exclusively for top sales, marketing, and operations leaders and executives worldwide at growth companies.
• Leveraged deep market insights and industry connections to curate a network of top-tier sales, marketing, and operations leaders, fostering cross-border collaboration among elite executives worldwide.

Atlanta, Georgia, United States

• Boosted revenue within the telco and auto sectors by directing the sales team to implement land and expand strategies in the telco and auto verticals.
• Secured new major accounts and expanded market share leading to managing the largest and strategic global accounts following acquisition and leadership transition
• Cultivated relationships with key accounts, contributing to increasing revenue from strategic accounts across North America, Europe, the Middle East, Africa, and Oceania.
• Improved customer satisfaction scores and increased the account retention rate after devising and implementing customized account management approaches.
• Collaborated with the CEO to restructure the sales team as industry-focused squads/pods, leading to increasing sales conversion rates within targeted verticals.

Atlanta, Georgia, United States

• Acquired by Giosg**
• Established and led the setup and management of the US office, delivering an increase in market penetration and revenue growth within the region over two years.
• Met scalability objectives by building a high-performing US team comprising Customer Success Managers, Sales, and Support staff to improve customer satisfaction and sales team productivity.
• Managed a partner portfolio valued at $4M ARR, maintaining a high retention rate and securing $2M ARR in new business through targeted sales and partnership initiatives.
• Secured global agreements with new clients within the Automotive, Telco, and Insurance industries that expanded the client base and increased revenue from new accounts.
• Provided strategic input that contributed to the company's successful exit and acquisition, resulting in a high return on investment for stakeholders.

Barcelona Area, Spain

• Grew the US and EU markets while opening new markets in the MEA and Oceania regions, leading the MEA-Oceania squad to generate 600K ARR within the first two years.
• Brought in $4M in new ARR through strategic sales initiatives and client acquisitions, including traveling globally to meet with clients to gain deeper insights into their businesses to identify pain points.
• Acquired the largest telecommunications company in the US, as a client, elevating monthly recurring revenue (MRR) from $20K to $235K within 18 months.
• Built the US team to 9 employees, fostering talent development and team cohesion to support objectives.
• Reported directly to the CEO, providing strategic insights and contributing to company growth strategies, including acquiring new clients and expanding market presence while minimizing churn.

Barcelona Area, Spain

• Scaled the SDR and BDM team from 15 to 30 members across the US and EU, doubling team size to support scalability objectives and increase outreach capacity.
• Led the expansion of the global Vodafone agreement account, one of the largest accounts within the company, and increasing revenue with sales spanning across the EU, US, and Nordic regions.
• Increased client satisfaction scores and decreased client churn rate by traveling to hold face-to-face meetings with clients to sell services, foster relationships, cultivate accounts, and identify issues.
• Spearheaded strategic sales efforts that yielded an increase in annual revenue and facilitated the company's penetration into new markets.

Barcelona Area, Spain

• Secured a global agreement with Vodafone, expanding brand presence in Europe.
• Grew the SDR and BDM team from 3 to 15 members, increasing outbound leads and new business, leading to a substantial revenue boost in Europe.
• Led the team to surpass quarterly sales targets and maintain a high customer satisfaction rating.
• Drove SaaS subscriptions, increasing ARR and reducing the churn rate within large enterprises.
• Expanded into the US, securing a partnership yielding revenue growth over three years.
• Facilitated meetings with decision-makers, increasing sales conversion and expanding the US client portfolio.

Barcelona Area, Spain

* Recruited as the 3rd sales team member hired to contribute strategies to the startup's growth trajectory.* Established streamlined sales processes and the go-to-market strategy in collaboration with the Marketing team, expanding the brand's online presence over its first year.* Leveraged Salesforce proficiency to develop and implement company processes.

Barcelona Area, Spain

Barcelona Area, Spain

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area

Miami/Fort Lauderdale Area