IT Engineer with almost 3 years of experience in technical and networking support. The passion of my professional drive lies in merging technological acumen with a collaborative spirit, resulting in a supportive IT environment. I am doing this by diagnosing complex issues and partnering with various teams, my effort contribute to sustaining the vital IT infrastructure that supports the organization's dynamic needs.Key skills and technologies: • Cloud Platforms: Microsoft Azure, Microsoft 365 • User & Access Management: Active Directory, Identity • Device Management: Intune, Apple Business Manager, SOTI MobiControl • Networking: Palo Alto GlobalProtect VPN, SecureCRT • ITSM & Collaboration: Matrix42, Webex, Microsoft Teams • Operating Systems: Windows Server • Scripting: PowerShellCertifications: • Cisco Certified Network Associate (in progress)I love to be involved and contribute in projects that make a difference in the company for the better. My commitment to continuous improvement is a core aspect of my professional journey. I am dedicated to enhancing my soft skills, such as communication and collaboration, as well as deepening my technical knowledge.