IT Engineer with almost 3 years of experience in technical and networking support. The passion of my professional drive lies in merging technological acumen with a collaborative spirit, resulting in a supportive IT environment. I am doing this by diagnosing complex issues and partnering with various teams, my effort contribute to sustaining the vital IT infrastructure that supports the organization's dynamic needs.Key skills and technologies: • Cloud Platforms: Microsoft Azure, Microsoft 365 • User & Access Management: Active Directory, Identity • Device Management: Intune, Apple Business Manager, SOTI MobiControl • Networking: Palo Alto GlobalProtect VPN, SecureCRT • ITSM & Collaboration: Matrix42, Webex, Microsoft Teams • Operating Systems: Windows Server • Scripting: PowerShellCertifications: • Cisco Certified Network Associate (in progress)I love to be involved and contribute in projects that make a difference in the company for the better. My commitment to continuous improvement is a core aspect of my professional journey. I am dedicated to enhancing my soft skills, such as communication and collaboration, as well as deepening my technical knowledge.
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Information Technology Support EngineerHirschmann Automotive Gmbh Mar 2022 - PresentTârgu Mureş, Mureş, RomaniaAs a key member of a 6-person IT team that cover 2 production plants, I provide comprehensive first and second line technical support, specialized in Microsoft technologies and hardware infrastructure management. My role includes troubleshooting software, hardware and network connectivity issues across Windows and Citrix environments.Key responsibilities: - Provide comprehensive first and second line of technical support for the local users through a complex, yet user-friendly, ticketing system. - Offer technical support for any issues related to the access control system and work closely with HR360 software developers to deliver optimal solutions. - Troubleshot PC hardware, software, and peripherals (Lexmark printers, Zebra scanners, handheld devices), ensuring minimal downtime for clients. - Assist with network connectivity issues, including Palo Alto Global VPN and Citrix environments, facilitating seamless remote work capabilities for clients. - Document the solutions in an internal Knowledge Base for troubleshooting common technical issues, streamlining workflows, and ensuring consistent knowledge sharing across teams. - Manage Active Directory local OU, creating and modifying users and groups ensuring appropriate accesses. - Installed and configured laptops and smartphones (android/ ios) replacing the end-of-life devices. Project that I successfully managed 2 years in a row. - Collaborate effectively with IT departments across different time zones, contributing to 24/7 standby duty service for emergency support. - Execute infrastructure upgrades, including removal of legacy switches and installation of new ones, with subsequent troubleshooting to ensure optimal performance. -
Logistics OperatorVan Oers United Jun 2019 - Sep 2019Ridderkerk, South Holland, NetherlandsPreparation of customer orders (export/import of goods) • Handling complaints calmly and professionally, resolving customre's issues in a timely manner • Assisted customers with locating items and providing information about products
Marius Muntean Education Details
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Automation Engineer Technology/Technician
Frequently Asked Questions about Marius Muntean
What company does Marius Muntean work for?
Marius Muntean works for Hirschmann Automotive Gmbh
What is Marius Muntean's role at the current company?
Marius Muntean's current role is L1, L2 IT and Net Support.
What schools did Marius Muntean attend?
Marius Muntean attended University Of Medicine, Pharmacy, Science And Technology "g.e. Palade" Of Târgu Mureș.
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Marius Muntean
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