Michael Munson Email & Phone Number

United States

Sacramento, California, United States

Rancho Cordova, California

Manage provider contracts, dispute resolution, demographic updates, Tax ID updates, Terminations and additions to group contracts.

Web Support/Road show Liaison/IRT rep/MDL repResponsibilities included training Call Center reps on web usage to improve provider experience. I also scheduled webinars with providers to provide in depth training on website functions and features allowing them to reduce the number of phone calls to the CCC each day. I work with PNM and the PPG's to assist.

Responsibilities included training Call Center reps on web usage to improve provider experience. I also scheduled webinars with providers to provide in depth training on website functions and features allowing them to reduce the number of phone calls to the CCC each day. I work with PNM and the PPG's to assist with the resolution of web based problems and.

Assist customers (members, employers, providers, insurance companies and vendors) over the telephone with inquiries ranging from health insurance benefits, eligibility, claims status, premium payments, appeals, provider contracting, and COBRA. Work as a liaison between these customers and the various business units within the company to bring about a quick.

Daily management of the facility included leasing units to new tenants and selling merchandise such as moving equipment and rental insurance. Maintained and monitored the security system and gate access. I made daily deposits to the bank. Processed all tenant payments. I maintained the cleanliness of the office, parking areas, and the entire 640-unit.

Certificate, Data Analytics & Visualization, A

Distinguished Honor Graduate, Computer Systems Repair

Training in computer repair included facsimile repair, laptop repair, PC hardware repair, basic networking, electronics, soldering.

High School Diploma