Data Scientist
CurrentI specialize in processing agent-caller interaction data to create predictive models that optimize agent-caller pairings in real-time, maximizing the probability of successful sales. My role involves the day-to-day analysis of real-time interaction data to identify and address anomalies in agent or caller behavior, ensuring that my models adapt to these irregularities. I closely monitor the incremental revenue generated by my models through intelligent routing and run diagnostics on underperforming models to fine-tune them for better results.My work relies heavily on advanced techniques such as Bayesian Statistics, 1 and 2 parameter logistic models, and MCMC estimation methods. I'm responsible for maintaining AI models in production for a European client, using Afiniti's ExperienceAIElite product. My focus is on analyzing performance and retraining the company's core AI pairing models to ensure positive revenue in dynamic environments.In addition, I build efficient data pipelines to ensure the right data is used for pairing, and devise modeling strategies to capture ever-changing trends in real-time, ensuring continuous positive revenue inflow. My expertise includes using platforms and tools such as MySQL, Python, R, and Keras to support and enhance these efforts.Modeling human behavior with AI to ensure that customers are paired with the right agent to maximize revenue is at the core of what I do.