Murad A Email & Phone Number

Ontario, Canada

- Active Directory Group Policy (user\ device) implementation.- Building Customized Operating System Images using SCCM.- System patching on a regular basis according to organization standards using SCCM and Microsoft InTune.- SCCM\ Intune software distribution for Windows devices.- Performance monitoring to identify system vulnerabilities, optimize resource utilization, and proactively addressing potential issues.- Create and maintain accurate technical documentation, including SCCM configurations, and standard operating procedures

Vaughan, Ontario, Canada

- Maintaining and upgrading existing systems as required.- Troubleshooting\ managing technical issues to all work environment Windows, Mobile phone and peripheral devices.- Setup VOIP CISCO phones for new employees.- Creating system guidelines and knowledgebase for new team.members.

Oakville, Ontario, Canada

• Provide support for office user workstations, Ford plant floor production computers, handheld scanners and any other IT related equipment.• Provide help desk support remotely during business hours.• Standard network operations such as DHCP, file servers, print servers and basics of CISCO IP telephony.• Software troubleshooting mainly for Windows 10 OS, Office 365, outlook, and other third-party software, in addition to M.S. Windows OS/User data imaging and restore.• Maintaining equipment on production floor and support devices such as thermal label printers, wireless barcode scanners, and other production equipment.• Perform VPN and network connections for desktops and mobile devices.

Mississauga, Ontario, Canada

• Server/ Hardware migration projects.• Performing Break/Fix tasks for desktops, laptops, printers and servers for different platforms.• Server builds lifecycle management: Building, testing, RAID configuration, Windows Server 2012 OS installation, deployment and decommissioning for Supermicro X8/X9/X10 multi node systems.• System imaging and image recovery using Macrium tool.• Testing and benchmarking a wide variety of technologies for quality assurance and cost effective.• Server’s rack installation, KVM, PDUs, and UPSs management.• Department inventory coordinator.

Selangor, Malaysia

University lecturer for IT subjects (Mainly computer troubleshooting and Data communication and networking).