Murad Aliyev Email & Phone Number

Dublin, County Dublin, Ireland

• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets• Develop a growth strategy focused both on profit and client satisfaction • Promote the company’s products/services addressing or predicting clients’ objectives• Prepare sales contracts ensuring adherence to law-established rules and guidelines• Keep records of sales, revenue, invoices… Show more • Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets• Develop a growth strategy focused both on profit and client satisfaction • Promote the company’s products/services addressing or predicting clients’ objectives• Prepare sales contracts ensuring adherence to law-established rules and guidelines• Keep records of sales, revenue, invoices etc.• Provide trustworthy feedback and after-sales support• Build long-term relationships with new and existing clients• Develop entry level staff into valuable salespeople Show less

County Dublin, Ireland

• Work onsite with the client and operations teams• Analyse written and verbal interactions between agents and customers to ensure adherence to quality and customer service policies and procedures of the Client• Follow strict criteria of analysis and templates to evaluate quality performance• Provide effective, accurate and constructive feedback to agents and create action plans to ensure continuous improvement while driving for positive employee satisfaction• Consolidate… Show more • Work onsite with the client and operations teams• Analyse written and verbal interactions between agents and customers to ensure adherence to quality and customer service policies and procedures of the Client• Follow strict criteria of analysis and templates to evaluate quality performance• Provide effective, accurate and constructive feedback to agents and create action plans to ensure continuous improvement while driving for positive employee satisfaction• Consolidate quality metrics from all areas and prepare reports for management and the client, tracking trends and ensuring the realisation of action plans• Analyse processes and suggest improvements in quality criteria. Evaluate and on-board improvement suggestions from other areas• Ensure absolute consistency in measurement across the business and strive for objectivity and efficiency• Work against established SLAs and metrics and be evaluated by the degree of their achievement• Build relationships with key internal and external quality stakeholders. Be able to negotiate and arrive to agreement on discussions around quality vs. productivity, considering all business needs• Gain and ensure excellent knowledge of system & processes• Support the training manager in developing new and refresher training material for processes & systems• Effectively communicate new or changed processes through coaching and feedback• Proactively work with process mentors from both internal and external departments• Work closely with Team Leaders and Operations Managers within each language group to identify knowledge gaps, create action plans to bridge them and achieve all goals Show less

County Dublin, Ireland

• Creation of new search campaigns using marketing insights and Google tools to create campaigns, ad group structures, ad texts, keywords and negative keywords• Improving return on investment of live accounts• Account optimizing to reach more relevant customers by driving more traffic• Localization and translation of accounts into Turkish and English• Understanding and adapting to ongoing product and technology developments• Understanding local market trends and… Show more • Creation of new search campaigns using marketing insights and Google tools to create campaigns, ad group structures, ad texts, keywords and negative keywords• Improving return on investment of live accounts• Account optimizing to reach more relevant customers by driving more traffic• Localization and translation of accounts into Turkish and English• Understanding and adapting to ongoing product and technology developments• Understanding local market trends and seasonality• Account analyzes to provide strategies for agents in English• Adjusting bids to suit specific markets, products and trends• Increasing export revenue opportunities• Large Customer Sales, project migrating large customers from legacy campaigns platform to enhanced campaigns platform. Show less

Ирландия

• Effectively manage large amounts of incoming calls• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/team targets and call handling quotas• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Keep records… Show more • Effectively manage large amounts of incoming calls• Identify and assess customers’ needs to achieve satisfaction• Build sustainable relationships of trust through open and interactive communication• Provide accurate, valid and complete information by using the right methods/tools• Meet personal/team targets and call handling quotas• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution• Keep records of customer interactions, process customer accounts and file documents• Follow communication procedures, guidelines and policies• Take the extra mile to engage customers Show less

• Manage the factory’s Production Planning & Control department to ensure on-time delivery of material for production and finished products for shipment• Work with sales team to maximize production capacity• Work with production for production planning to maximize the productivity of each production unit• Ensure all production information and raw materials arrive factory as per time & action plan• Monitor the process of production and resolve the problems if any•… Show more • Manage the factory’s Production Planning & Control department to ensure on-time delivery of material for production and finished products for shipment• Work with sales team to maximize production capacity• Work with production for production planning to maximize the productivity of each production unit• Ensure all production information and raw materials arrive factory as per time & action plan• Monitor the process of production and resolve the problems if any• Monitor after production by following up with customer ‘s inspection, arranging shipment with shipping department and complete receipt of finished goods in system Show less

Master Of Science (Msc), Tourism Management

Modules included: Managerial Finance and Entrepreneurship, The Effective Manager, Emerging Industry Issues, Marketing & Digital Commerce.

Bachelor'S Degree, Tourism And Socio-Cultural Service, 4.5