Murali Kumar Email & Phone Number

Financial Inclusion Expert | Regional Leadership | Award-Winning Project ManagerKey Achievements in Financial Inclusion and BC Model for SBI:Built an excellent reputation for driving financial inclusion initiatives under the Business Correspondent (BC) model for the State Bank of India.12+ years of leadership experience as Regional Head (South) at Zero Mass Pvt Ltd, SBI’s National Business Correspondent.Expertise and Contributions:Played a pivotal role in the launch of Financial Inclusion in 2010, gaining in-depth expertise in the operations of Customer Service Points (CSPs) and their advantages and challenges.Directly monitored 750+ CSPs in Tamil Nadu and provided strategic support for over 3,000 CSPs across South India.Recognized with the Platinum Award for Best Circle-Level Management on a national scale.Skills and Strengths:Skilled in team training, equipping BC and CSP teams with exceptional customer service practices.Expertise in accounts management, software applications, administration, sales, and operations within Financial Inclusion projects.Proven ability to design and implement effective SOPs, ensuring streamlined processes and adoption of best practices.Strong background in project management and operational excellence.Passion:Dedicated to fostering financial empowerment through innovative strategies and collaborative leadership in the financial inclusion space.