Murali Chinta Email & Phone Number

Hyderabad, Telangana, India

Freshworks, known for its rapid expansion and technological ingenuity, has emerged as a key player in the software-as-a-service (SaaS) domain. With its focus on providing businesses with a seamless and user-friendly customer engagement platform, Freshworks has garnered a reputation for delivering top-notch solutions that enhance customer experiences. As the company continues to scale new heights, its commitment to fostering innovation and excellence remains unwavering, setting a benchmark for others in the industry.

Pune, Maharashtra, India

Hyderabad, Telangana, India

Project Management & Leadership:• Engaging with ICS customers (internal or external) to thoroughly understand their problem space, clearly articulate their requirements, and formulate them into actionable work to build their solutions.• Accountable for providing strategic directions, tactical planning & execution focus of ICS engineering and operations teams driving automation, analytics and business intelligence projects• Role involved great deal of interaction and partnership with Data Engineering teams, Customers & Senior Leadership teams spread globally working with extreme focus of innovation and accountability• Hired, built, coached and lead high performing Agile teams

Hyderabad Area, India

• Managed performance of 7 business operations and cloud projects of Microsoft• Optimised 10+ business processes that simplifies, standardizes and enables project’s operational excellence• Directed and managed project's monthly business reviews, weekly service delivery reviews, annual planning and forecasting processes• Designed and developed data systems and real-time operational dashboards leveraging MSBI technologies SQL, SSIS, SSRS, Power BI• Built and published 30+ analytics dashboards and scorecards• Automated metrics and reporting for 30+ teams spanning across 7 business groups in Microsoft• Defined & implemented project wide operability metrics to measure SLAs, benchmarking and performances of operations teams• Managed cross-functional collaboration with stakeholders across product, operations and tools teams in building robust and broadly- compatible dashboards & reporting solutions meeting business needs

Masters, Ai & Machine Learning

Bachelor'S Degree, Electrical And Electronics Engineering