Murali Krishna Email & Phone Number

Hyderabad, Telangana, India

Lead comprehensive test planning, execution, and automation to ensure high-quality software delivery.Mentor and guide QA team members on best practices, enhancing overall team performance.Manage defect identification, tracking, and resolution, collaborating closely with development teams.Drive continuous improvement and risk mitigation within Agile frameworks.Communicate progress, results, and insights to stakeholders, fostering transparency and alignment.

Hyderabad, Telangana, India

Involved in project planning for Banking Applications.Developed and monitored implementation strategies by creating project schedules and work plans.Responsible for overseeing and managing Continuous Improvement and Quality Management activities to drive operational excellence.Interaction with the client at regular intervalsAct as quality control Lead for the team.Managed operations efficiently and effectively, verifying customers received exceptional service.Resource Management - Managing and allocating resources based on project priorities.Built and maintained relationships with the team, increasing motivation and team spirit.Monitor Team Performance.Conducting RCA within the team to improve quality.Reviewed performance against targets, appropriately identifying and managing risks and opportunities.Reported project status to stakeholders and collected feedback.

Hyderabad, Telangana, India

Leading projects related to online gaming.Expertly facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives to ensure smooth Scrum ceremonies and team efficiency.Point of contact for Management and Team members related to Project completion.Involved in planning, executing, and delivery of projects on a given timeline.Managing multiple cross-functional scrum teams.Built collaborative working relationships with project teams.Track and report on team progress, identifying and removing impediments to maintain project momentum and team productivity.Ensure accurate and up-to-date project documentation, including sprint backlogs, release plans, and burndown charts, to support project transparency and tracking.Assist the team in identifying areas for improvement and implementing changes to enhance efficiency and performance.Actively address and resolve issues and blockers to ensure a smooth workflow and maintain team focus on sprint goals.Observed the progress of each project, examined risks, and coordinated contingency plans.

Hyderabad, Telangana, India

Expertly led all scrum ceremonies, inspiring adherence to scrum methodologies and ensuring timely deliverables.Maintained Jira and Confluence to keep project tracking and documentation current and accurate.Monitored sprint metrics, collaborating with the team to enhance value delivery and efficiency.Lifted blockers promptly, escalating issues when necessary to maintain project momentum.Reported project health, progress, and blockers to leadership through various communication channels.Worked independently with oversight at critical decision points, demonstrating strong judgment.Committed to continual learning and growth in project management and agile practices.

Hyderabad, Telangana, India

Led and mentored a team of Client Success Associates, fostering a collaborative and high-performance culture focused on excellence in client service.Built and maintained strong, trust-based relationships with key clients, understanding their needs, goals, and challenges to proactively identify opportunities for value creation.Developed and executed comprehensive client success strategies aimed at driving client satisfaction, retention, and growth.Analyzed client data and metrics to identify trends, opportunities, and areas for improvement, implementing strategic initiatives to enhance client success.Communicated regularly with clients to provide updates, gather feedback, and share insights, serving as a trusted advisor and providing guidance for maximizing value from our products and services.Identified areas for improvement in client support processes and implemented initiatives to drive continuous improvement, enhancing overall service delivery.

Hyderabad, Telangana, India

Collaborated effectively with the sales team to identify and generate high-quality leads, resulting in a significant increase in the sales pipeline.Conducted engaging and informative product demonstrations, showcasing key features and benefits to potential and existing customers.Efficiently processed customer orders, ensuring accuracy and timeliness.Assisted in the preparation of compelling sales materials, including brochures, presentations, and product information sheets.Collaborated with internal teams, such as marketing, product development, and support, to ensure a seamless and positive customer experience.Provided exceptional customer service, addressing inquiries and resolving complaints promptly and effectively.Conducted regular follow-ups to address ongoing customer needs and gather feedback for continuous improvement.Assisted in overseeing financial administration tasks, including invoicing, payment processing, and account reconciliation.