• Managing Terminal Gates, Reefer, Scanner and weight center Operation.• Managing Terminal KPI of Truck Turn Time(TTT)• Dealing with Transport Association• Deal with Pakistan Custom• lead and manage a team of 80 member working in different section of customer service.• plan, assign and monitor work tasks for optimum team efficiency• perform quarterly staff performance evaluations• identify and address development needs• develop staff training programs and… Show more • Managing Terminal Gates, Reefer, Scanner and weight center Operation.• Managing Terminal KPI of Truck Turn Time(TTT)• Dealing with Transport Association• Deal with Pakistan Custom• lead and manage a team of 80 member working in different section of customer service.• plan, assign and monitor work tasks for optimum team efficiency• perform quarterly staff performance evaluations• identify and address development needs• develop staff training programs and reference manuals• formulate and implement customer service policies and procedures• determine customer service requirements through surveys, focus groups and benchmarking best practices• collate and analyze data to identify strategies for improvement of service and productivity• implement improvements including new CRM system and applications• ensure the consistent achievement of customer service levels and standards• resolve escalated customer service issues• develop departmental budget and control costs Show less