Murat Muratoğlu Email & Phone Number

Turkey

Ankara, Turkey

Software and hardware consulting• Leading the development and continuous enhancements of sales, aftersales, dashboard, contract management, mobile app, e-signature, idea management and finance system projects for MAN managing 35 services, 30 dealerships and 2 headquarters:• Spearheading the development and continuous improvements of the systems using Agile methodology and regular sprints, reducing development time by 20% aligning with needs.• Introducing Agile training across the team• Managing projects from inception to completion, ensuring a 98% on-time delivery rate, maintaining quality assurance and implementing robust strategies with effective communication channels.• Leading a cross-functional team of analysts, testers, developers and DB admins in system development, fostering collaboration and innovation and working closely to address changes and manage expectations.• Developing customised software solutions for MAN Truck and Bus Turkey, contributing to their 4 consecutive ‘Market of the Year’ awards and receiving a plaque in recognition of the team’s support.• Demonstrating proficiency in code architecture and application development, allowing effective communication and collaboration between technical and non-technical stakeholders to meet project objectives.• Developed an insurance policy management system and dashboard for POLIPILOT UK:• Converted a UK lead into a project, developing a policy management system and its dashboard. • Managed the project from inception to completion, ensuring timely delivery and quality assurance and achieving a 98% on-time delivery rate. • Led developing and continuously improving systems for large corporations. • Built strong working relationships through collaboration with stakeholders, including sales and marketing, to identify business opportunities and deliver customised solutions. • Applied Scrum project management methodology as Scrum Master to ensure project milestones were achieved

Ankara, Turkey

• Translated client requests into actionable tasks for software teams• Enhanched client systems and processes through comprehensive analysis and optimization• Developed a document and quality management system for TUVTURK:• Collaborated with cross-functional teams to identify areas for improvement and develop targeted solutions to enhance customer experience and service quality.• Built an application to report bottlenecks/quality problems, track error rates and apply preventive measures, leading to a 27% increase in customer satisfaction and a 36% increase in service quality.• Developed a finance system for VOLVO FINANCE:• Automated tasks previously handled manually in Excel, reducing human error by 28% according to the company’s quality department analysis, with ongoing improvement as users gained proficiency.

Ankara, Turkey

Certification, consultancy, engineering, energy, maritime, industry and trade• Conducted statistical analysis reports related to process safety for the Turk Stream Project, leading to the introduction of targeted safety measures and a 15% reduction in the probability of occurrence of incidents.• Generated a comprehensive Hazard and Operability Analysis report for Unilever, identifying potential hazards and proposing preventive measures, resulting in a 20% decrease in workplace accidents.• Provided SEVESO and Internal Audit training for Yılport Holding and Yeniyurt Petrol, enhancing compliance. • Executed safety assessments and technical reports for various clients including Turk Stream, Unilever, Shell and SASA, leading to improved safety and a 25% decrease in the probability of occurrence of safety incidents.

Ankara, Turkey

Modular kitchen and furniture factory• Managed the production planning and quality control processes for exhibitions at the Milan Furniture Fair and New York Furniture Fair, ensuring all products met quality standards and were delivered on time.

London Area, United Kingdom

Sales and marketing• Cultivated strong relationships with customers from Angel, Camden and Islington through attentive communication and personalised service, resulting in increased revenue and repeat business.• Utilised CRM software to track and analyse sales performance and identify areas for improvement.

Ankara, Turkey

Master Of Business Administration (Mba)

London Campus Dissertation: Association of Capital Structure with Profitability of Automobile Companies

Engineer'S Degree, Industrial Engineering

Ankara