Murat Fidan Email & Phone Number

Houston, Tx, Us

Austin, Texas, United States

- Service Excellence: Spearheads a service culture that prioritizes member satisfaction. Implemented training programs and service standards that have consistently resulted in high member feedback scores. - Strategic Planning and Execution: Developed and implemented a comprehensive food and beverage strategy aligned with the Club's mission and member expectations. - Budget Management: Played a pivotal role in budget planning and management, consistently achieving financial targets while maintaining the highest standards of service quality. - Team Development: Fostered a culture of excellence by recruiting, training and mentoring a dedicated team of food and beverage professionals. Improved staff retention rates and overall service quality. - Event Management: Successfully coordinated and executed numerous member events, including weddings, banquets, and themed parties. Our events consistently received rave reviews for their seamless organization and culinary excellence.- Health and Safety Compliance: Ensured strict adherence to health and safety protocols, especially during the covid-19 pandemic, to maintain a safe dining environment for members and staff. - Vendor Relations: Cultivated strong relationships with local and national suppliers, resulting in improved product quality and cost savings.

Greater New Orleans Area

- Managed and supervised a multi-disciplinary team of staff including valets, cashiers, maintenance, security and external contractors with a focus on client retention and satisfaction.- Ensured organizational effectiveness and optimum utilization of HR.- Integrated Safety and Risk Management policies into daily operations to reduce total risk cost. - Ensured the effective hiring, training, orientation, and retention of employees.- Developed revenue reports and controlled company and client cash. - Oversaw building projects, renovations, and refurbishments. - Met and exceeded government regulations and environmental, health, and safety standards.

Greater New Orleans Area

- Team Leadership: Led a diverse team of service professionals, providing guidance, training and motivation to ensure alignment with the company's service standards. - Guest Satisfaction: Established a culture of guest-centric service, resulting in an impressive uptick in guest satisfaction rate across the restaurant group. - Quality Assurance: Conducted regular quality audits and mystery shopper programs to monitor service quality and identify areas for improvement.

Greater New Orleans Area

- Supervised more than 20 employees at Amici Ristorante, which included scheduling, and advising the General Manager on staffing needs and personnel issues. - Generated higher ticket averages by training employees on upselling techniques. - Overhauled the cocktail and wine program to improve the management of cost and inventory.- Developed and implemented budget plans to increase profit margins.- Prepared weekly payroll to align projected revenue.

Greater New Orleans Area

- Opened the Mezze Mediterranean restaurant and oversaw all aspects of business from construction to the grand opening and beyond. - Created specialty cocktail menus as well as beer and wine lists. - Trained, mentored, and supervised the front of house employees.- Controlled the daily cash flow to meet weekly expenditures.- Designed, executed, and managed the social media marketing plan.- Sold the business for profit.

Greater New Orleans Area

- Managed operations and trained new employees.- Earned several promotions due to consistently achieving the highest per shift sales.- Recognized for upselling and introducing new products, attracting new customers, and increasing sales. - Monitored and supervised the front and back of house staff to ensure quality and safety standards.- Controlled the daily cash flow to meet weekly expenditures.- Facilitated business promotion through attending community events.

Master Of Science - Ms, Hospitality And Tourism Management

Activities and Societies: Inducted into the Eta Sigma Delta Honor Society

Bachelor Of Business Administration (B.B.A.), International Marketing