Muriel Daniel Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

Pune Area, India

Responsible for processing customer service, administrative and technical requests via email to support Qualys customers and partners. Perform account administration including account creation, updates and ongoing maintenance that arise from customer usage of the Qualys product line. Processing and provisioning of sales requests (New Business, Renewals, and Upsell). Responsible for coordinating logistic support of the Qualys' Scanner Appliance, a computer appliance that plays a critical role in the delivery of our primary service. Logistic management of the Scanner Appliances, processing and tracking of global Appliance shipments for new prospects, customers and partners, as well as the processing of Appliance RMAs. Maintain and update Standard Operating Procedures (SOP) using the Customer Support Wiki

Pune Area, India

•Application Support for Projects: Comcast Business Wi-Fi Pro and WatchGuard Technologies.•Responsible for Quality and compliance for planning & ensuring quality of deliverables to customer for Application Managed Services Programs•Tracking performances of the team members and suggest / highlight areas of improvements, facilitating and imparting training and monitoring the improvements on a continuous basis•Performed Training workshop for new joiners in the Team to train them on the entire process and monitoring their transition

Higlights:Generating License keys.Device Configuration.Asset ManagementHandling RMAOrganizing meetings using Web MeetingsHandling Planning requests

Pune Area, India

Highlights:• Desktop installation, configuration and network connectivity• Handling technical issues of the system• Install and uninstall of line of business software’s.• Adhering strictly to turn around times specified.• Trouble shooting on outlook, communicator and all Microsoft applications• Installation / Up gradation of antivirus software