Iván Murillo Clabo Email & Phone Number

New York City, New York, US

• Designed and implemented an automated data backup process that enhances Recovery Time Objective (RTO) and ensures compliance with internal policies.
• Implemented a seeding tool to populate sandboxes with anonymized data, ensuring privacy and adherence to internal compliance standards.
• Designed an integration framework to enhance the scalability, security, data consistency, and maintainability of the organization's technology stack.
• Designed a process to maintain Org's Health based on Salesforce Well-Architected framework.

New York City, New York, US

• Overseeing the end-to-end architecture of the Salesforce Platform (Sales, Service, Experience Cloud, Pardot) and more than 30 integrations like FinancialForce or Zuora.
• Responsible for ensuring that the global Salesforce system accurately meets the defined expectations of the business, ensuring that thorough testing is implemented, and performance and security requirements are aligned.
• Plan and design system enhancements by translating requirements into well-architected solutions, and providing a level of effort along with the benefits and risks to a solution's feasibility.
• Defining, Identifying, and Measuring Technical Debt.
• Copado DevOps Release Manager and subject matter expert.
• Utilize Agile methodologies and iterative development to deliver solutions quickly and efficiently, while ensuring high quality and user satisfaction.

New York City, New York, US

• Carry out the technical analysis of new proposals and design technical solutions.
• Implement Service and Experience Cloud.
• Define the Org working methodology (Sandboxes, GIT, and DevOps), as well as the integration model.
• Proactively identifying inefficiencies in the current systems and iterate on improvements.
• Act as a Subject Matter Salesforce Expert.

Torre Norte, Planta 10, Comunidad De Madrid, ES

• Understanding customers' unique business requirements by applying Salesforce best practices:
• Designing, optimizing and integrating business processes across disparate systems.
• Delivering declarative (Process Builder, Flow, Validation Rules) and programmatic (Triggers, Batch Jobs and Integration Services) solutions.
• Delivering trainings and workshops.
• Solutions delivered in Sales, Service, Community and Marketing Cloud.

St Paul, MN, US

• Spending time automating business processes using the Admin power:
• Sales Cloud deployment in the Iberia region: managing several requirements and different business groups (Health Care, Safety & Graphics, Electronics & Energy, Industrial and Consumer).
• Salesforce project management: Marketing Automation (Eloqua) & Ticketing System (Salesforce Service and Support Applications).
• Delivered training, workshops, support and documentation, including business leaders, sales managers, reps, marketers and Customer Service. Almost 600 users trained.
• Implemented business intelligence strategies and processes.
• Using the declarative customization capabilities of the Salesforce Platform to solve common business needs.

Majadahonda, Community Of Madrid, ES

• As a "middle man", I was the bridge between the business needs and the technical solutions. My day to day responsibilities included:
• Be the go-to person when it comes to communication between IT and business stakeholders to ensure all involved work together to attain the best results.
• First line of support for almost 600 users worldwide.
• Provide training on specific Salesforce topics (reports, dashboards, lead management and custom applications).
• Deploy Salesforce worldwide.
• Audit the use of Salesforce with onsite workshops.

Majadahonda, Community Of Madrid, ES

• Participation in the development and evolution of internet and mobility applications.
• Collaboration in the process of analysis and decision-functional requirements that must be translated into technical requirements, prototyping and high-level design validation requirements.
• Helping world clients integration through Web Services.