Murilo Ignacio Email & Phone Number

São Paulo, Brazil

As the first Web Developer at Trustly Americas, I've been hands-on with our website development from day one, now working on maintaining and improving it. I'm very passionate about developing top-notch layouts and ensuring our users get the best web experience possible. My aim is nothing but to deliver outstanding client satisfaction through our website. Here's a glimpse into my responsibilities and achievements:Responsibilities:- Translate high-fidelity mockups into fully… Show more As the first Web Developer at Trustly Americas, I've been hands-on with our website development from day one, now working on maintaining and improving it. I'm very passionate about developing top-notch layouts and ensuring our users get the best web experience possible. My aim is nothing but to deliver outstanding client satisfaction through our website. Here's a glimpse into my responsibilities and achievements:Responsibilities:- Translate high-fidelity mockups into fully functional Webflow websites.- Develop responsive designs to guarantee optimal performance and visual appeal on various screen sizes.- Collaborate closely with cross-functional teams including B2B and B2C Marketing, Support, UX, and Product Management to align website development with business objectives.- Integrate Webflow with several third-party tools and software solutions such as Zapier, Make (Integromat), Salesforce, Pardot, and Hubspot, improving functionality and data management.- Integrate analytics tools like Google Analytics and Full Story to gather insights and refine website performance.Achievements:- Played a key role in the development process of Trustly America's new brand website, contributing significantly from its initial stages to its current maintenance phase.- Developed a customized workflow to integrate Salesforce Knowledge articles into Webflow's CMS using Zapier.- Consolidated Salesforce's various contact channels into a unified support form, ensuring a consistent customer experience.- Engineered a search algorithm to enhance search relevancy on our help center's custom search results pages. Show less

Throughout my role as a System Integration Engineer, my primary focus was on integrating merchants and providing them with high-quality technical support. However, my technical background enabled me to work in several projects where I leveraged my skills to enhance processes and tasks through automation and innovation. Here's an overview of my responsibilities and achievements:Responsibilities:- Serve as SME in all Trustly products, providing support to merchants and internal… Show more Throughout my role as a System Integration Engineer, my primary focus was on integrating merchants and providing them with high-quality technical support. However, my technical background enabled me to work in several projects where I leveraged my skills to enhance processes and tasks through automation and innovation. Here's an overview of my responsibilities and achievements:Responsibilities:- Serve as SME in all Trustly products, providing support to merchants and internal teams.- Lead integration of new products, creating thorough documentation and establishing processes.- Investigate, debug, and troubleshoot technical issues in merchant's code integrations.- Manage forthcoming changes that may impact any configuration within Trustly's systems, ensuring the safety of our merchants' integrations.- Provide technical support during the testing, deployment, and maintenance phases of integration projects.- Engineer automations and develop solutions for daily tasks within Trustly.Achievements:- Developed the first version of a migration plan, which became the standard framework utilized company-wide. The plan included strategies to reduce disruption and uphold the integrity of our merchants' financial transactions.- Produced demos showcasing Trustly's products, which were featured by the marketing team at financial events such as Money2020, MAG, and G2E, enhancing brand visibility and attracting potential clients.- Developed an external help center within Salesforce, providing customers with a centralized platform to request support, a significant improvement from the previous email-only option.- Implemented spreadsheet automations that significantly reduced the time spent on maintenance by 80%, enabling team members to focus on more strategic tasks.Some of these achievements led Trustly to recognize my potential beyond system integration engineering, ultimately offering me the opportunity to transition into a role as a Senior Web Developer. Show less

São Paulo

São Paulo, Brazil

As a Web Full Stack Assistant Professor, I am responsible for creating a teaching environment with the goal of graduate a new generation of web developers.Being a professor gave me the opportunity to:- Teach, manage, train, and support over 100 students.- Plan and monitor student learning and experience.- Clear doubts, guide the tasks and the various projects developed throughout the course.- Review course material.- Manage an average of 6 teams per class, each… Show more As a Web Full Stack Assistant Professor, I am responsible for creating a teaching environment with the goal of graduate a new generation of web developers.Being a professor gave me the opportunity to:- Teach, manage, train, and support over 100 students.- Plan and monitor student learning and experience.- Clear doubts, guide the tasks and the various projects developed throughout the course.- Review course material.- Manage an average of 6 teams per class, each with its own project, from the business idea to the publication of the web application.- Work with the following technologies: HTML5, CSS3, Javascript, MySQL, Git, React.js, OOP, Node.js, Express, Sequelize, and MongoDB. Show less

São Paulo, Brazil

As a Colearning Instructor, my main objective was to facilitate a collaborative learning environment that fostered knowledge-sharing and supported participants in their learning journey. I designed and led engaging learning activities and discussions, providing guidance and support to participants as they navigated the challenges of the leveling stage. Additionally, I conducted technical interviews with candidates for the Full Stack Web Development course, evaluating their skills and providing… Show more As a Colearning Instructor, my main objective was to facilitate a collaborative learning environment that fostered knowledge-sharing and supported participants in their learning journey. I designed and led engaging learning activities and discussions, providing guidance and support to participants as they navigated the challenges of the leveling stage. Additionally, I conducted technical interviews with candidates for the Full Stack Web Development course, evaluating their skills and providing feedback to help them improve. Throughout my role, I prioritized creating a safe and inclusive environment where all participants felt comfortable sharing their thoughts and ideas. Show less

São Paulo, Brazil

As an Integration Engineer, my responsibilities include interfacing with the sales team and translating technical requirements into non-technical language, managing multiple projects simultaneously with clients and internally, researching ways to better serve clients technically and business-wise, and providing technical documentation and explanation to clients. I am also responsible for debugging merchant codes to certify the integration and being part of a 24/7 service in support of the… Show more As an Integration Engineer, my responsibilities include interfacing with the sales team and translating technical requirements into non-technical language, managing multiple projects simultaneously with clients and internally, researching ways to better serve clients technically and business-wise, and providing technical documentation and explanation to clients. I am also responsible for debugging merchant codes to certify the integration and being part of a 24/7 service in support of the Merchant Technical Services team.In my role, I facilitate the setup of test accounts, provide technical development, and guide clients through testing and pre-launch activities. I collaborate with clients to understand their technical requirements for integrating PayPal's products into their platforms and provide technical guidance and support throughout the integration process. I develop and implement integration plans for clients, ensuring that all technical requirements are met, and troubleshoot and resolve any technical issues that arise during the integration process.As a Subject Matter Expert for PayPal's products capabilities, I am responsible for onboarding and configuring merchants across a variety of product stacks. I have become a recognized technical expert with the internal product set and can responsively identify and troubleshoot integration technical issues both internally and with partners. My ability to diagnose and identify issues with APIs, Code, Services, and Network connectivity is an essential aspect of my role as an Integration Engineer. Show less

São Paulo Area, Brazil

As a Differential and Integral Calculus Monitor, I was responsible for providing academic support and guidance to students in understanding complex mathematical concepts. In this role, I work closely with students to identify areas where they may be struggling, and provide clear explanations and step-by-step guidance to help them improve their understanding. I am adept at breaking down complex problems and using real-world examples to make calculus concepts more accessible and relatable… Show more As a Differential and Integral Calculus Monitor, I was responsible for providing academic support and guidance to students in understanding complex mathematical concepts. In this role, I work closely with students to identify areas where they may be struggling, and provide clear explanations and step-by-step guidance to help them improve their understanding. I am adept at breaking down complex problems and using real-world examples to make calculus concepts more accessible and relatable to students.In addition to one-on-one tutoring, I also facilitate group study sessions and review sessions, where I can guide students through practice problems and answer any questions they may have. I am committed to creating a supportive and inclusive learning environment that encourages students to ask questions, take risks, and reach their full potential.Overall, my goal as a Differential and Integral Calculus Monitor is to help students build their confidence and competence in calculus, setting them up for success in their academic and professional pursuits. Show less

System Analysis And Development

Bootcamp, Web Full Stack Development

Completed an intensive Web Full Stack Development course at Digital House. Proficient in front-end and back-end technologies, including.

Bootcamp, Web Full Stack

Intensive bootcamp covering Node.js and ReactJS for building robust web applications. Mentored by industry experts. Completed hands-on.

Mastertech Academy

Front-End professional course offered by Mastertech in partnership with Facebook (Estação Hack), which i was selected. Approached themes.

Computer Programming

ntensive Front-End course offered by Mastertech in partnership with Facebook's Hack Station. Throughout the course, I gained valuable.