Muris Drnda Email & Phone Number

Remote

• Conduct comprehensive reviews and reconciliations of account data for retirement and HI operating accounts, ensuring accuracy and compliance.
• Develop expertise in operational processes, serving as a key resource for internal stakeholders.
• Provided transactional support to operations teams during high-volume periods, as well as interim product development and prioritized business initiatives.
• Deliver assignments within service level agreements (SLAs), consistently maintaining high-quality standards.
• Analyze transaction data throughout the recordkeeping lifecycle to identify root causes and enhance process efficiency.
• Proactively update and maintain team documentation to ensure relevance and accuracy.

• Review and reconcile 401(k) related customer and account data
• Process customer transactions such as contributions, loans, and adjustments
• Problem-solve issues and double-check reports for discrepancies
• Work cross-functionally with customer success, implementation, engineering, and compliance to address customer inquiries and improve processes to build a better product that is scalable as we continue to grow
• Become an expert at operational processes and a source of knowledge for internal stakeholders
• Work on projects as needed

Lincoln, Nebraska, United States

• Daily financial trading activity, that ranges from 20 million dollars to over 200 million dollars, needs to be processed at or near 100% accuracy.
• Responsible for the creation, processing, and verification of daily ACH files, while troubleshooting and correcting any issues while adhering to strict legal and regulatory requirements and responsibilities. ACH files.
• Responsible for all the account level financial transactions during fund mergers and replacements.
• Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.

Lincoln, Nebraska, United States

• Assist with opening and processing of daily mail to ensure 100% compliance with state partners
• Prepare and input all enrollment forms and additional contributions for our 529 programs with 99% accuracy
• Process and balance all transactions for end of day business
• Follow up with call center on incomplete account paperwork
• Print welcome letters and other morning reports for mailing
• Process daily checkbook and accounting entries in various bank software programs

Lincoln, Nebraska, United States

• Established a positive workplace by giving feedback to coworkers to keep them effectively on target with our goals
• Managed cash counting and store closing to accommodate the measure of profit of the day averaging $350 - $750
• Encouraged cooperation and coordinated effort by filling in as an example to exhibit what is required of our team
• Pitched ideas to general manager and assistant manager prior to gamedays to improve workflow efficiency and store organization

Lincoln, Nebraska Metropolitan Area

• Greet fans and ask questions to help make their shopping experience an enjoyable one
• Make recommendations based on observations and conversations with fans
• Help execute a brand connection by ensuring fans enjoy a top notch shopping experience
• Maintain sales floor and/or stockroom standards with an eye to detail
• Process sales transactions via the Fanatics Point of Sale System (POS)
• Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented

Lincoln, Nebraska, United States

• Conducted online examination utilizing numerous channels and apparatuses to prospect possible merchants and items
• Compiled information to decide potential buy orders for items to welcome on for resale

Lincoln, Nebraska, United States

• Briefed customers by providing best possible options for account to prevent them from going past due
• Assisted with questions coming from customers that were confusing to gain an understanding
• Adapted with team communications while multiple guidelines are constantly updated to ensure up to date measures

Lincoln, Nebraska, United States

• Briefed customers by providing what is required for receiving their claims and prevent it from being denied
• Encouraged customers to be proactive by sending required information prior to submitting final submission for claims
• Managed between 10-25 accounts a day to be consistent providing the best customer support

Bachelor Of Science In Business Administration Major, Marketing

Minor: Management

Education record