Muris Drnda Email & Phone Number

Remote

• Conduct comprehensive reviews and reconciliations of account data for retirement and HI operating accounts, ensuring accuracy and compliance.• Develop expertise in operational processes, serving as a key resource for internal stakeholders.• Provided transactional support to operations teams during high-volume periods, as well as interim product development and prioritized business initiatives.• Deliver assignments within service level agreements (SLAs), consistently maintaining high-quality standards.• Analyze transaction data throughout the recordkeeping lifecycle to identify root causes and enhance process efficiency.• Proactively update and maintain team documentation to ensure relevance and accuracy.• Assist in triaging incoming assignments and effectively collaborating with teammates to optimize workflow.• Employ problem-solving skills to propose innovative solutions to operational challenges.

• Review and reconcile 401(k) related customer and account data• Process customer transactions such as contributions, loans, and adjustments• Problem-solve issues and double-check reports for discrepancies• Work cross-functionally with customer success, implementation, engineering, and compliance to address customer inquiries and improve processes to build a better product that is scalable as we continue to grow• Become an expert at operational processes and a source of knowledge for internal stakeholders• Work on projects as needed

Lincoln, Nebraska, United States

• Daily financial trading activity, that ranges from 20 million dollars to over 200 million dollars, needs to be processed at or near 100% accuracy.• Responsible for the creation, processing, and verification of daily ACH files, while troubleshooting and correcting any issues while adhering to strict legal and regulatory requirements and responsibilities. ACH files that amount to over 450 million dollars annually need to be completed in a timely manner every day.• Responsible for all the account level financial transactions during fund mergers and replacements.• Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies.

Lincoln, Nebraska, United States

• Assist with opening and processing of daily mail to ensure 100% compliance with state partners• Prepare and input all enrollment forms and additional contributions for our 529 programs with 99% accuracy• Process and balance all transactions for end of day business• Follow up with call center on incomplete account paperwork• Print welcome letters and other morning reports for mailing• Process daily checkbook and accounting entries in various bank software programs• Verify multiple types of forms to ensure accuracy• Scan and index various document types• Understand and adhere to all bank policies, laws and regulations applicable to their role. Complete compliance training; follow internal processes and controls as required• Report all compliance issues, violations of law or regulations in accordance with the steps defined in bank policies• Regular and reliable attendance is an essential function of this position • Perform other job-related duties or special projects as assigned

Lincoln, Nebraska, United States

• Established a positive workplace by giving feedback to coworkers to keep them effectively on target with our goals• Managed cash counting and store closing to accommodate the measure of profit of the day averaging $350 - $750• Encouraged cooperation and coordinated effort by filling in as an example to exhibit what is required of our team• Pitched ideas to general manager and assistant manager prior to gamedays to improve workflow efficiency and store organization

Lincoln, Nebraska Metropolitan Area

• Greet fans and ask questions to help make their shopping experience an enjoyable one• Make recommendations based on observations and conversations with fans• Help execute a brand connection by ensuring fans enjoy a top notch shopping experience• Maintain sales floor and/or stockroom standards with an eye to detail• Process sales transactions via the Fanatics Point of Sale System (POS)•Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented• Perform additional responsibilities as directed by the management team

Lincoln, Nebraska, United States

• Conducted online examination utilizing numerous channels and apparatuses to prospect possible merchants and items• Compiled information to decide potential buy orders for items to welcome on for resale

Lincoln, Nebraska, United States

• Briefed customers by providing best possible options for account to prevent them from going past due• Assisted with questions coming from customers that were confusing to gain an understanding• Adapted with team communications while multiple guidelines are constantly updated to ensure up to date measures

Lincoln, Nebraska, United States

• Briefed customers by providing what is required for receiving their claims and prevent it from being denied• Encouraged customers to be proactive by sending required information prior to submitting final submission for claims• Managed between 10-25 accounts a day to be consistent providing the best customer support

Bachelor Of Science In Business Administration Major, Marketing

Minor: Management

Education record