• Coordinated resolution efforts with the software vendor and key organizational stakeholders to restore and enhance system capabilities.• Maintained user account creation, deactivation, and access permissions while deploying least-access principles in the live and test system environments.• Overhauled system pricing architecture and related processes leading to a near 100% reduction in customer credits issued related to pricing discrepancies.• Partnered with leadership and SMEs to correct data inconsistencies and maintain availability of critical organizational datasets in Power BI to ensure accurate and usable reporting needs.• Advocated for the creation of an enterprise data warehouse to enhance reporting, assist with strategic growth initiatives, and evaluate areas of waste and cost saving opportunities.

It was rewarding to manage a diverse team to provide secure and reliable communication streams for our organization which meant paying close attention to the details in every move that we made. Our small division allowed me to become quickly and intimately familiar with unexplored applications that enabled me to gain experience with a range of software systems. I learned the value of planning short and long term goals while meeting task deadlines on time to ensure organization objectives can be accomplished successfully.Systems Administrator/Cryptographic Key Account Manager (May 2016 – Jul 2018)▪ Conducted cryptographic key issuing, receiving, and account audits in accordance with federal agency policies with sustaining zero mishandling incidents for the organization.▪ Administered networks for software engineering teams to ensure 95% uptime for the department.▪ Coordinated and collaborated with internal and external stakeholders to meet objective requirements in an operational environment.▪ Provided on-site workstation support to multiple development teams experiencing software, hardware, and network difficulties.Systems Administrator / Divisional Supervisor (Oct 2012 - Aug 2015)▪ Lead a team of over 5 technicians through routine communication and network maintenance consisting of over 300 assets and eight networks.▪ Analyzed, monitored, and recorded real-time user network activity to assist prioritization of data resources for over 325 users.▪ Conducted periodic software and network infrastructure audits in accordance with the NIST cybersecurity framework and other federal agency guidance which ensured the organization was policy compliant.▪ Reviewed host-based intrusion prevention system software logs and identified internal users that violated organization IT cybersecurity policies and standards.▪ Assisted external installation teams with implemented new and updated software and hardware products for the organization's technology infrastructure.