Xero helps small businesses thrive worldwide. Xero’s online accounting software connects small business owners with their numbers, their bank, and advisors anytime.Founded in 2006, Xero now has over 3 million subscribers and is a leader in cloud accounting across New Zealand, Australia and the United KingdomAs General Manager, Billing, I provide strategic, commercial, and product oversight across the Subscription and Billing domain within Xero. I ensure there is clear alignment with overall Xero strategy and customer requirements to drive the execution of key projects, owning the communication with global stakeholders.The Subscription & Billing domain is the primary Billing engine for Xero and is made of four pillars:Revenue - for invoicing and paymentsExperience - for subscription management tailored to both external subscribers and the Xero internal customer support teamLaunch - for entering new markets with localised experiences and expanding existing markets with diversified productsBundle - to package existing products acquired through M&A and enable their billing to beconsolidated.

Xplor Technologies is a global provider of business management software, payments and commerce accelerating technology services to a variety of everyday life business verticals. Xplor helps businesses succeed by giving them the software, payments and commerce-accelerating technologies they need to thrive.As General Manager: Payments, Platforms and Value-Added Services. I’m accountable for the product management and software engineering teams for all non-US legacy platforms, and for the product management of the new (in development) global payment platform. The legacy regional platforms are:Australasia: Debitsuccess and PaysmartUK and EU: Harlands and DFCI lead a team of over one hundred across the UK, Australia and New Zealand.I drive product vision and strategy, ensuring that strategy and delivery are aligned, executing effectively, and enabling innovation.I developed and implemented the Product Target Operating Model, a strategic framework that brings the customer to the fore in product design and ensures transparency, effectiveness and confidence in delivery through a scaled scrum methodology.I have worked with our teams globally to roll out this scaled scrum process, and to continuously improve it as our teams mature.This process has been key as Xplor transition legacy software applications into cloud-based web and mobile solutions.

Empowering passionate people is one of our core values, and I personally am passionate about building amazing teams to create world-class software products that customers love.Accountable for all aspects of design, development and delivery of our suite of software products.I drive product vision and strategy, ensuring that development and strategy are aligned, executing effectively, and enabling innovation.I have built the TSG Product Target Operating Model, a strategic framework that brings the customer to the fore in product design and ensures transparency, effectiveness and confidence in delivery through a scaled scrum methodology.I have worked with our teams globally to roll out this scaled scrum process, and to continuously improve it as our teams mature.This process has been key as we are transition all of our legacy software applications into cloud-based web and mobile solutions.I look after these products around the globe:ClubwareLinks Modular SolutionsQik KidsDebitsuccessPaysmartDFCHarlandsSome highlights:Built mobile teams and released first Clubware mobile application in September 2018.As part of creating and implementing the TSG Product Target Operating Model;Transformed the organisation into a product-driven approach to software development, with product managers leading the product vision and strategy, and development managers leading delivery.Implemented scaled scrum development methodology across the group, with a quarterly planning process, providing governance, transparency and ultimately confidence in software development.Lead a SaaS transformation for core business management applications, from monolithic architectures to cloud-based web and mobile solutions.

Leading the Clubware product globally.Highlights include:- Launching a transformation from a solid but dated technology to a fully could-based SaaS solution- Building a modern Product team to deliver the entirely new platform- Launching Clubware in the UK (to over 200 sites within 2 years)- Implementing an effective scaled scrum model (based on the Scaled Agile Framework)

Built and led the Mobile Solutions Product Management team in Auckland: - 15 Business Analysts and Product Owners across 15 scrum teams - 1 Business Analyst Manager - 3 Product Delivery Managers (Principal Product Owners for their product lines) - 1 Product ManagerWorked with the global Fiserv team delivering mobile banking solutions to more than 2000 financial institutions and over 10 million users around the world.Implemented a scaled scrum approach to software development, and guided the maturing of it over four years, transforming the organisation.

Responsible for leading the Project Management team in the Fiserv Mobile Solutions Product Delivery team in Auckland. ~ 12 Scrum teams across 3 core Product Lines

Responsible for ensuring the quality of Flintfox project management globally.

Leading the CRM Service Line for Auckland, managing new implementations and all accounts.

Solutions Development Manager and prior to that Senior Project Manager

Consulting, software development and delivery across the Oracle Technology stack (Business Analyst, Software Developer, Project Manager).

Consulting in Business Intelligence and Custom Development across the Oracle technology stack (Business Analyst, Software Developer).