I've been consulting in the local ICT industry for 20 years. I help people design and implement managed services, phone system applications and provide practical documents. I bridge between business and technical. I like to find out how systems work in the real world and help teams improve them.I'm experienced in ITIL service management and managed services, working with developers, operations, sales, marketing and project teams. I've worked with service providers, application developers, enterprise and government clients using Agile, Kanban and waterfall methods.Summary• Development and testing of ICT products, services and solutions, including processes, service level agreements (SLA) and vendor engagements• Broad service management design and implementation experience, whether providing guidance or “doing it”• Involved in large scale deployments for enterprise IT rollouts and telecommunication services • I create internal and externally facing documentation, gather requirements and create user stories• I’ve worked with Government, businesses and software development companies• I’ve worked on both waterfall and agile projects. I’m familiar with Scrum, Kanban and DevOps.Right now, I'm also interested in financial literacy and investing education that I can share with my kids.
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Quality AnalystEzidocs.Com LtdWellington, New Zealand
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ConsultantAscent Business Consulting 2009 - PresentWellington & Wairarapa, New ZealandI provide ICT consulting to service providers, enterprise and Government. I've designed many services and service management solutions, from definition through to process development and implementation. -
Information Technology Service Management ConsultantContact Energy Ltd Mar 2024 - Apr 2024Wellington, New ZealandPragmatic review of IT Service Management practices and operations• Process Evaluation: Assessed IT Service Management operations to pinpoint strengths and areas for improvement.• Capability Review: Analysed service management effectiveness and suggested enhancements to consider. These findings validated several existing initiatives.• Guidance & Strategy: Advised on advancements such as working with agile and DevOps methodologies.Deliverable: Provided a comprehensive presentation detailing insights and actionable opportunities for strategic planning initiatives. -
Business AnalystTara Science May 2023 - Jul 2023Wellington, Wellington Region, New ZealandProduct design and story mapping of an IT service for medical trials. Included process development using domain storytelling techniques to document existing processes. -
Test ConsultantRako Science Jan 2021 - May 2023Wellington, Wellington Region, New ZealandCOVID19 Saliva testing service and analysis• End-to-end software testing, release management, application user guides, and demonstrations of a medical health service incorporating both off-the-shelf service components and bespoke software. -
Business AnalystSuitefiles Feb 2020 - Jan 2023Wellington, Wellington Region, New ZealandDocument management subscription service• As a fast growing SaaS company (now exceeding 10k users) the role varied immensely • Enabled agile product development as the product team grew from 2 to 12 people• Providing documentation and guidance for developers and operational support teams• Provided end-to-end solution testing as part of the product team• Provided internal IT administration (Microsoft and hardware) -
ConsultantAtea Systems Ltd 2005 - Dec 2019Wellington & Wairarapa, New Zealand• An auxiliary role for a New Zealand based software company that develops leading edge IP Telephony software solutions.• Product development including test plans, project management and agile coaching.• Creating user guides, administration manuals and website content. -
Information Security AnalystVodafone Nov 2016 - Dec 2017Wellington & Wairarapa, New Zealand• Assisted Vodafone to get security certification for their TaaS (Telecommunications as a Service) offerings to Government as approved by Department of Internal Affairs (DIA)• Audit of a Government customer toll-free dial plan -
Test ManagerEngineering New Zealand Aug 2015 - Feb 2016Wellington & Wairarapa, New Zealand• Test management of a combined web-site, content management, membership and assessment system. IPENZ is the NZ Engineering professional body with 17,000 active members and many regulatory obligations.• This agile software development included working with operational stakeholders and the software development team, crossing the boundaries between business, technical and operations. -
Service Management ConsultantKiwibank Jun 2015 - Jul 2015Wellington & Wairarapa, New ZealandA strategic review of monitoring, alerting and configuration management of Kiwibank non-core banking IT systems (that is, the peripheral banking systems). Working with another consultant, our review provided a snapshot of the current position, strategy and technology options, with proposed roadmaps for execution. -
Service Management ConsultantVodafone Jul 2014 - Feb 2015Wellington & Wairarapa, New ZealandGovernment WiFi service - Developed the service operation and support for the new Government grade WiFi Service aligned to the NZ Information Security Manual Standards (NZISM) to fit the "as a Service" delivery model. It included mapping requirements and input into the architecture of production and non-production environments.
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Service Management ConsultantVodafone May 2013 - Feb 2015Wellington & Wairarapa, New ZealandMBIE Service Management transition - One of Vodafone's major customers as they combined the ICT services from four agencies, growing to over 4000 users from 1200. I led the service management design and transition of 100+ sub-projects, including agreements with suppliers and the customer.
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Service Management AnalystIag Sep 2012 - Apr 2013Wellington & Wairarapa, New ZealandICT Operations consolidation – Review, design and transition of the ICT service management operations for IAG New Zealand and the newly acquired AMI business. The new service management framework blended elements from both organizations particularly for the internal End-User-Computing tools, teams, and processes with outsourced services adjusted to suit. -
Service Management ConsultantInland Revenue Nz 2010 - 2012Wellington & Wairarapa, New ZealandWindows 7 enterprise desktop rollout• Service management transition to an outsourced service (over 5000 virtual desktops).• Request fulfillment implementation - Integrated the IR Remedy Request Fulfilment system with the service provider, enabling staff to request desktop applications or access via the intranet. -
Business AnalystInland Revenue Nz 2009 - 2010Wellington & Wairarapa, New Zealand• IT configuration management design and implementation. Mapped the business services to infrastructure with the objective of “reducing the risk of IT changes.” Co-authored a service model blueprint configuration items.• Consolidated about 50 IT support services through a single service desk.
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Service Management ConsultantTelstraclear 2004 - 2008Wellington & Wairarapa, New ZealandClients IAG, BNZ, MSD, Inland Revenue• Wrote the ITIL (V2) management plan templates and service processes for TelstraClear, and assisted sales and contract teams• Lead the ITIL assessments by Pink Elephant -
Project ManagerTelecom Nz 2001 - 2003Project management of some new services for Telecom including 0800 reporting and web conferencing.
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Consultant / Project ManagerSytec Resources / Dmz Global 2000 - 2001Wellington & Wairarapa, New Zealand· Project Manager to Cisco (NZ), for the Ministry of Social Policy roll-out of Cisco IP telephones (7000 telephones to 200 sites). First large-scale Cisco deployment in New Zealand.· Assisted with the planning and development of DMZGlobal managed IT security services
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Product ManagerClear Communications 1997 - 1999Wellington & Wairarapa, New Zealand
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Business Solutions ConsultantNetway Communications 1993 - 1997Wellington & Wairarapa, New Zealand
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EngineerTelecom New Zealand 1987 - 1993Wellington & Wairarapa, New ZealandNetwork transmission engineer, facilities management design engineer
Murray Lum Education Details
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Electrical And Electronics Engineering
Frequently Asked Questions about Murray Lum
What company does Murray Lum work for?
Murray Lum works for Ezidocs.com Ltd
What is Murray Lum's role at the current company?
Murray Lum's current role is Quality Analyst.
What schools did Murray Lum attend?
Murray Lum attended University Of Canterbury.
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