Murray Lum Email & Phone Number

Wellington, New Zealand

Wellington & Wairarapa, New Zealand

I provide ICT consulting to service providers, enterprise and Government. I've designed many services and service management solutions, from definition through to process development and implementation.

Wellington, New Zealand

• Pragmatic review of IT Service Management practices and operations
• Process Evaluation: Assessed IT Service Management operations to pinpoint strengths and areas for improvement.
• Capability Review: Analysed service management effectiveness and suggested enhancements to consider. These findings validated several existing initiatives.
• Guidance & Strategy: Advised on advancements such as working with agile and DevOps methodologies.Deliverable: Provided a comprehensive presentation detailing insights and actionable opportunities for strategic planning.

Wellington, Wellington Region, New Zealand

Product design and story mapping of an IT service for medical trials. Included process development using domain storytelling techniques to document existing processes.

Wellington, Wellington Region, New Zealand

• COVID19 Saliva testing service and analysis
• End-to-end software testing, release management, application user guides, and demonstrations of a medical health service incorporating both off-the-shelf service components and bespoke software.

Wellington, Wellington Region, New Zealand

• Document management subscription service
• As a fast growing SaaS company (now exceeding 10k users) the role varied immensely
• Enabled agile product development as the product team grew from 2 to 12 people
• Providing documentation and guidance for developers and operational support teams
• Provided end-to-end solution testing as part of the product team
• Provided internal IT administration (Microsoft and hardware)

Wellington & Wairarapa, New Zealand

• An auxiliary role for a New Zealand based software company that develops leading edge IP Telephony software solutions.
• Product development including test plans, project management and agile coaching.
• Creating user guides, administration manuals and website content.

Wellington & Wairarapa, New Zealand

• Assisted Vodafone to get security certification for their TaaS (Telecommunications as a Service) offerings to Government as approved by Department of Internal Affairs (DIA)
• Audit of a Government customer toll-free dial plan

Wellington & Wairarapa, New Zealand

• Test management of a combined web-site, content management, membership and assessment system. IPENZ is the NZ Engineering professional body with 17,000 active members and many regulatory obligations.
• This agile software development included working with operational stakeholders and the software development team, crossing the boundaries between business, technical and operations.

Wellington & Wairarapa, New Zealand

A strategic review of monitoring, alerting and configuration management of Kiwibank non-core banking IT systems (that is, the peripheral banking systems). Working with another consultant, our review provided a snapshot of the current position, strategy and technology options, with proposed roadmaps for execution.

Wellington & Wairarapa, New Zealand

Government WiFi service - Developed the service operation and support for the new Government grade WiFi Service aligned to the NZ Information Security Manual Standards (NZISM) to fit the "as a Service" delivery model. It included mapping requirements and input into the architecture of production and non-production environments.

Wellington & Wairarapa, New Zealand

MBIE Service Management transition - One of Vodafone's major customers as they combined the ICT services from four agencies, growing to over 4000 users from 1200. I led the service management design and transition of 100+ sub-projects, including agreements with suppliers and the customer.

Wellington & Wairarapa, New Zealand

ICT Operations consolidation – Review, design and transition of the ICT service management operations for IAG New Zealand and the newly acquired AMI business. The new service management framework blended elements from both organizations particularly for the internal End-User-Computing tools, teams, and processes with outsourced services adjusted to suit.

Wellington & Wairarapa, New Zealand

• Windows 7 enterprise desktop rollout
• Service management transition to an outsourced service (over 5000 virtual desktops).
• Request fulfillment implementation - Integrated the IR Remedy Request Fulfilment system with the service provider, enabling staff to request desktop applications or access via the intranet.

Wellington & Wairarapa, New Zealand

• IT configuration management design and implementation. Mapped the business services to infrastructure with the objective of “reducing the risk of IT changes.” Co-authored a service model blueprint configuration items.
• Consolidated about 50 IT support services through a single service desk.

Wellington & Wairarapa, New Zealand

• Clients IAG, BNZ, MSD, Inland Revenue
• Wrote the ITIL (V2) management plan templates and service processes for TelstraClear, and assisted sales and contract teams
• Lead the ITIL assessments by Pink Elephant

Project management of some new services for Telecom including 0800 reporting and web conferencing.

Wellington & Wairarapa, New Zealand

· Project Manager to Cisco (NZ), for the Ministry of Social Policy roll-out of Cisco IP telephones (7000 telephones to 200 sites). First large-scale Cisco deployment in New Zealand.· Assisted with the planning and development of DMZGlobal managed IT security services

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Wellington & Wairarapa, New Zealand

Network transmission engineer, facilities management design engineer