Ella Murray Email & Phone Number

New York, United States

New York, New York, United States

• Supported students before, during, and after their time as GA learners while managing and iterating upon student feedback to provide the highest quality experience for students across the U.S.• Hired, onboarded, and managed a team of Student Success Associates, helping develop top-tier talent, keeping team morale and performance high, and hitting team performance metric goals for withdrawal rates and student satisfaction survey scores.• Managed launches of part-time and full-time cohorts, including internal tool creation and technical onboarding.• Managed student progress and conducted complex student conversations regarding status in class as needed.• Served as a primary stakeholder for new program initiatives and pilots.• Developed strategy and vision for initiatives to support community building both internally and externally.

Chicago, Illinois, United States

Ensured that our Immersive and Part-Time students are ready to start their classes with all of the tools and resources they need to be successful, as well as being an advocate for them throughout their time in our courses. Helped students stay on track to graduate, provided guidance for them during their time at GA, and developed initiatives to build community both remotely and in-person.

Chicago, Illinois, United States

• Supported administrative operations for Chicago-based Immersive and Part-Time students• Onboarded incoming Immersive and Part Time students to in-class tools• Oversaw local customer experience inboxes and supported national customer experience inboxes• Sourced weekly job postings for GA graduates and builds partnerships with local companies looking for tech talent • Supported events put on by the local marketing producer to help attendees and speakers with technical issues and answered attendee questions.

Greater Atlanta Area

• Coordinated annual Sales Force Productivity Conference event, serving as main contact for attendees and speakers• Prepared webinar content and planned meetings between presenters and staff• Transferred webinar content from an outdated website to a new site using WordPress• Promoted company’s webinars on social media sites such as Twitter, Facebook, and LinkedIn• Created Power Point templates, gathered speaker bio information, and wrote scripts for use in webinars• Helped create websites for the company’s annual sales management conference • Completed other various tasks, including renewing SMA memberships, answering the office phone, and assisting SMA members with customer service issues

• Created JSON codes for the layout of the books• Created barcodes to categorize individual campers

Greater Atlanta Area

• Updated and added products on retail website using WordPress• Organized and cleaned Excel sheets containing records of various retail products

Greater Atlanta Area

• Updated and added new products to inventory management software• Created and updated product cut sheets in Microsoft Power Point, and generated new PDF documents for sales department• Created & updated price sheets in Microsoft Excel and generated new PDF documents for sales department• Performed other various duties, including data entry, filing, and errands for the Chief Financial Officer