Ella Murray Email and Phone Number
At the heart of my work is a passion for helping others succeed. Whether I'm working with students to help them reach their academic goals, or assisting teammates with their administrative needs, I’m committed to fostering environments where people feel supported and empowered. In my former role as a Student Success Manager, I specialized in enhancing the learner experience through strategic initiatives, team leadership, and continuous improvement. My customer-focused approach is reflected in my dedication to understanding and addressing people’s unique needs with empathy and care. I'm driven by a continuous desire to embrace new learning and growth opportunities, both personally and professionally. Whether I'm learning a new technical skill such as data analytics, or exploring creative pursuits like sewing or pottery, I love taking on new challenges and experiences that further my overall development.
Columbia University
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Columbia UniversityNew York, United States
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Student Success ManagerGeneral Assembly Dec 2021 - Oct 2024New York, New York, United States• Supported students before, during, and after their time as GA learners while managing and iterating upon student feedback to provide the highest quality experience for students across the U.S.• Hired, onboarded, and managed a team of Student Success Associates, helping develop top-tier talent, keeping team morale and performance high, and hitting team performance metric goals for withdrawal rates and student satisfaction survey scores.• Managed launches of part-time and full-time cohorts, including internal tool creation and technical onboarding.• Managed student progress and conducted complex student conversations regarding status in class as needed.• Served as a primary stakeholder for new program initiatives and pilots.• Developed strategy and vision for initiatives to support community building both internally and externally. -
Student Success SpecialistGeneral Assembly May 2021 - Dec 2021Chicago, Illinois, United StatesEnsured that our Immersive and Part-Time students are ready to start their classes with all of the tools and resources they need to be successful, as well as being an advocate for them throughout their time in our courses. Helped students stay on track to graduate, provided guidance for them during their time at GA, and developed initiatives to build community both remotely and in-person.
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Front Lines AssociateGeneral Assembly Feb 2020 - May 2021Chicago, Illinois, United States• Supported administrative operations for Chicago-based Immersive and Part-Time students• Onboarded incoming Immersive and Part Time students to in-class tools• Oversaw local customer experience inboxes and supported national customer experience inboxes• Sourced weekly job postings for GA graduates and builds partnerships with local companies looking for tech talent • Supported events put on by the local marketing producer to help attendees and speakers with technical issues and answered attendee questions.
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Marketing CoordinatorThe Sales Management Association Jun 2017 - Jan 2020Greater Atlanta Area• Coordinated annual Sales Force Productivity Conference event, serving as main contact for attendees and speakers• Prepared webinar content and planned meetings between presenters and staff• Transferred webinar content from an outdated website to a new site using WordPress• Promoted company’s webinars on social media sites such as Twitter, Facebook, and LinkedIn• Created Power Point templates, gathered speaker bio information, and wrote scripts for use in webinars• Helped create websites for the company’s annual sales management conference • Completed other various tasks, including renewing SMA memberships, answering the office phone, and assisting SMA members with customer service issues -
InternAzoozii - Your Camp Memories Aug 2019 - Nov 2019• Created JSON codes for the layout of the books• Created barcodes to categorize individual campers -
Web EditorDapper Codes Jun 2018 - Sep 2018Greater Atlanta Area• Updated and added products on retail website using WordPress• Organized and cleaned Excel sheets containing records of various retail products
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InternAdelene Simple Cloth Jun 2016 - Sep 2016Greater Atlanta Area• Updated and added new products to inventory management software• Created and updated product cut sheets in Microsoft Power Point, and generated new PDF documents for sales department• Created & updated price sheets in Microsoft Excel and generated new PDF documents for sales department• Performed other various duties, including data entry, filing, and errands for the Chief Financial Officer
Ella Murray Education Details
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Psychology
Frequently Asked Questions about Ella Murray
What company does Ella Murray work for?
Ella Murray works for Columbia University
What is Ella Murray's role at the current company?
Ella Murray's current role is Student Success | Customer Service | Administrative Support | Team Leader.
What schools did Ella Murray attend?
Ella Murray attended Lawrence University.
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2nationalservice.gov, mlivemediagroup.com2 +124833XXXXX
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Ella Murray
Atlanta Metropolitan Area
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