Murtaza Saifi Email & Phone Number

Dublin, County Dublin, Ireland

Pune, Maharashtra, India

Pune Area, India

• Collaborated with Subject Matter Experts and Stakeholders to understand service delivery products and services and resolved operation issues using ITIL knowledge at a 95% success rate within defined SLAs.• Provided RCAs to clients within the defined SLAs and ensured accurate measures were placed to avoid incident repetition.• Present as the first point of contact during service incidents and primarily responsible to ensure quick resolutions.• Identified gaps within processes and documents and conducted projects to improve application uptimes by 75%.• Created regular reports to track operational workflow along with ad-hoc reports to analyze KPImetrics and provide value to clients.• Advised senior management with insights based on the created visualizations to assist in resource management decisions.

Pune, India

• Performed quality checks of all Telecom and Software applications along with network switches and devices and was the first point of diagnosing anomalies within the infrastructure.• Reconciled with the appropriate team to resolve critical issues and periodically addressed senior management if the issue was sustained.• Corresponded with 3rd party vendors to ensure quick resolution of on-site network issues.

Master Of Science - Msc, Data Analytics

Activities and Societies: Member: NCI GAA Team, Fantasy Football Society, NCI Badminton Society, NCI International Students.

Bachelor Of Technology - Btech, Electronics And Telecommunication

Activities and Societies: Joint Student Head of Department Student Organization (ETSA); Co-founder of the Department English Club.