Musa Sithebe Email & Phone Number

Cape Town Area, South Africa

Midrand

• As a Customer Engineer my duties include and are not necessary be limited to:• Support Users (Remote Support)• Install Software• Test Software• ITSM7 Service desk, incident, & problem management• Ensure Continuous Business Improvement• Detailed personal advice and guidance is provided to all users in the effective use of systems, products and services available to them.• Continuously demonstrate ingenuity in applying knowledge to non-standard situations. • Constantly ensure that desk-top systems, products and services are used more effectively and complex problem situations are investigated.• Successfully diagnose underlying causes and help users to recover or continue operation.• An effective interface between users and service providers is provided for all requests that cannot be resolved by supplying all necessary diagnostic information, per established procedures. • Constantly priorities resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily

Rosebank

• Support the IT Manager provide the IT services needed• Assisting office users with their workstations • Providing computer support services both for software and hardware for an organization’s employees • Testing of computers and ensuring that computer systems are functioning properly. • Physical setting up of computers and software system installation for various computer applications and programs • Identifying and solving any problems that affect computer operating systems • Discussing with individual staff members who work on the computers what the problems is to figure out how to help solve the problem. Individual assessments of computer systems to identify the• problem(s) • Help in examination of network server’s equipment and maintenance • Maintenance of networking systems • Maintenance and upgrading of computer systems or offering recommendations on upgrades needed • Networking and connecting computers within the same organization to enhance communication • Training staff and orienting them on how to use computer hardware and software systems • Responsible for ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies department. This is after carefully assessing the computer needs in the organization • Carrying out other duties as you may be requested by management • Maintaining other computer peripheral devices such as printers and solving printing problems if they arise

Randburg

Better Offer Received• Support the Workshop Manager provide the IT services needed• Assembly Laptops, Desktops, Servers• Configure Hardware specifications required by the Customer • Assisting office users with their workstations • Providing computer support services both for software and hardware for an organization’s employees • Testing of computers and ensuring that computer systems are functioning properly. • Physical setting up of computers and software system installation for various computer applications and programs • Identifying and solving any problems that affect computer operating systems • Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s) • Help in examination of network servers equipment and maintenance • Maintenance of networking systems • Maintenance and upgrading of computer systems or offering recommendations on upgrades needed • Networking and connecting computers within the same• organization to enhance communication • Training staff and orienting them on how to use computer hardware and software systems • Responsible for ordering or buying of computer systems that are required or alternatively, working in close liaison with the purchasing and supplies department. This is after carefully assessing the computer needs in the organization • Carrying out other duties as you may be requested by management • Maintaining other computer peripheral devices such as printers and solving printing problems if they arise

Information Technology And Services

• Business Communication Fundamentals • Computer Literacy • Windows 7 • CompTIA A+ (220-801 and 220-802) • Configuring Windows 7 •.

9-12

Activities and Societies: Rugby