• Involved in planning, System Integration, Software Installation, Configuration, and Maintenance as well as Hardware Troubleshooting & network related issues. And Involved in Installation of Windows Server 2008 and 2012, Windows XP, 7 & 10, Desktop applications.• Provided Remote desktop support to Platforms supported: Windows OS using Remote tools VNC, Team Viewer, and RDP.• Symantec Backup Exec 2012 Design & Implementation of customized backup strategies & Disaster Recovery plans… Show more • Involved in planning, System Integration, Software Installation, Configuration, and Maintenance as well as Hardware Troubleshooting & network related issues. And Involved in Installation of Windows Server 2008 and 2012, Windows XP, 7 & 10, Desktop applications.• Provided Remote desktop support to Platforms supported: Windows OS using Remote tools VNC, Team Viewer, and RDP.• Symantec Backup Exec 2012 Design & Implementation of customized backup strategies & Disaster Recovery plans using scheduled and manual backups of data and Database and restoration of data based on management request. Experience in Network Monitoring Tool (PRTG Network Monitoring Tool).• Outlook (Client application) Configuration for Microsoft Exchange Mailbox. Shared folder management on Domain level, setup and maintain Pc’s, Printers, Scanners and Avaya Phones. Provided support on Avaya PABX IP500 V2 and Avaya IP Phone 1608I management, Adding extensions, mapping with the user name, Creation of access-list.• Involved in the implementation of We Present Device for wireless projection, Implementation of BitLocker Encryption of all users laptops and managing with MBAM. Set up VPN access with Pulse Secure App, Basic support & troubleshooting in applications as Microsoft Navision 2009, Citrix.• Involved in Kite Project a Google platform using technologies of Google Cloud, CARM (Central Access Resource Management), Google Apps (Google Docs, Google Sheets, Google Slides, Google Forms) and GMAIL. Managed Entity migration from Microsoft outlook to Google Platform & Platform and migration of local file server to Google cloud.• Provided end-user training to access Google Cloud applications & sharing with users (Sheet, Docs, Slides, Group). Setup and enable 2 steps authentication methods for all users in Gmail and Managed user password of Google and windows in CARM Application, Chrome box Installation with Google calendar. Mapping the Shared folder and file from G Cloud to Google Drive. Show less