Mushthaq Ali Email & Phone Number

United Arab Emirates

• Microsoft 365 Administration and Management• IT Help Desk Support, Ticket Management• Azure AD Management• Repair, Troubleshooting and configurations various models of PCs and laptops.• Biometric and EID Installation and Configuration• IT Asset Management and CMDB Data Collection• End User Training and Documentation• Vendor Management• Maintain SLA and ITSM • Network infrastructure Management [AP(Wi-Fi)/Switch/LAN/Cabling/IP Phone]• Printer Configuration and Management (MYQ server)• Installing and configuring Client software for (Business applications, technical applications, standard Microsoft software and client operating system).• Providing Technical support across the client locations• Remote Desktop Administration• Manage and compile all record related to IT includes error reporting, systems, hardware and software information, daily reporting to IT Manager, etc.

United Arab Emirates

•Domain Controllers [AD, GPO, DNS, DHCP].•Troubleshooting and configurations various models of works stations PCs and laptops.•Supporting on IT issues of company end-user PC’s IP Telephones, printers, Video conference Systems, and Networks.•Installing and configuring Desktop computer hardware (PC’s, Printers, and Peripherals), Client software for (Business applications, technical applications, standard Microsoft software, and client operating system).•Troubleshooting all Client Hardware and Software and providing the necessary support to resolve user client issues and to enhance system performance. •MS SQL Databases [backup, run DB Queries, etc.].•Image and system state backup for third-party applications.•Manage backups of all servers and databases.•Manage CCTV cameras and DVR backups.•Patching and tracing network and telephone cables.•Providing Technical support across the university college.•Configure and troubleshoot networks and access points.•Audio and video equipment’s operations and periodic maintenance.•Remote Desktop Administration.•IT infrastructure checking [Server/Network/Site].•Manage the College Management System.•Building technical documentation for new technology/updates.•Manage inventory and compile all records related to IT including error reporting, systems, hardware and software information, daily reporting to IT Manager, etc. •Train staff on new technologies and give proper documentation.

Calicut Area, India

Install and Support of Inventory Software.Customer Training.SQL DB installation, support, and troubleshooting.Customer support through Team viewer and onsite.Installing and Configuring Windows Server 2012Hardware and software troubleshooting.Daily IT infrastructure checking (Server/Network/Site).Installation, Configuration, and troubleshooting of Windows & Linux Operating SystemsBackup and Restore Windows 7, 8 & User AccountsTroubleshooting & configuration MS OutlookVMware ConfigurationInstallation, Configuration, Troubleshooting, of Desktop PCs, Laptops, Local and Network Printers

Bangalore

Creating Work flow, Designing, coding, Basic testing and bug fixing, ImplementationUnderstanding requirements, Fixing the issuesStudied and used new technology (node.js)Team lead during the development phase of the project

Master Of Computer Applications - Mca, Computer Applications, C

With CGPA 6.1

Bachelor Of Computer Application - Bca, Computer Application, B

With CGPA 7.1