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➥ I am a strategic, multi-faceted, and focused professional with a seasoned software engineering background, a history of optimizing and scaling software development operations, and a talent for aligning teams around common goals. I combine over 10 years’ experience delivering next-generation products and solutions for multiple high-profile organizations; developing integrated tools and technologies at the forefront of product innovation and business utility; leading a suite of projects and process improvement initiatives to deliver seamless end-user experiences; and carefully shaping the processes and policies that sustain an efficient, productive, and highly competitive organization.➥ I excel at translating business requirements into an actionable software engineering plans, building mentor-mentee relationships with junior software engineers, modernizing and optimizing application stacks, streamlining software development cycles, and embedding project management best practices in all development initiatives.➥ I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and grow confidence in their team. I have the ability, expertise, and coaching skills to drive my team to success.➥ I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a team member, negotiating with a vendor, or anything in between; I communicate quickly, accurately, and effectively.☛ Key Skills ☚ ✦ Business Strategy & Planning✦ Project Scoping & Needs Analysis✦ Process Analysis & Systems Optimization✦ Team Leadership & Development✦ Cross-Functional Collaboration✦ Innovation Driver & Problem Solver✦ Relationship & Partnership Building✦ Workflow & Process Improvement✦ I.T. Project Management & Oversight✦ Top-Tier Communicator & Visionary✦ Cybersecurity & Risk Mitigation✦ Network & Cloud Infrastructure Expertise
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Principal Software EngineerQueryShawnee, Ks, Us -
Principal Software EngineerQuery Apr 2024 - PresentRemote -
Senior Principal Devops EngineerArcher Integrated Risk Management Apr 2021 - Apr 2024RemoteAs Senior Principal Software Engineer, I am accountable for driving the development and maintenance of the Archer platform by developing tooling, templates, and scripts to streamline Amazon Web Services (AWS) cloud applications. To carry out my mandate, I collaborate with a team of eight engineers to ensure appropriate integration of functions and identify/define necessary system enhancements for deployment of new products and process improvements. Among my accomplishments, I have:➥ Ensured integrity of the code by consistently calibrating and refining. ➥ Maintained the reliability and consistency of server performance via routine quality assurance and testing. ➥ Leveraged organization-wide partnerships to align performance goals, minimize re-work requirements, and avoid bugs.➥ Led a suite of successful automation drives and initiatives – such as designing a Slack bot that permitted support personnel to deliver solutions that would have otherwise required an engineer – resulting in quicker resolution of customer issues and complaints in parallel with a rise in customer satisfaction metrics.➥ Coached a team of systems engineers, software engineers, and principal software engineers. -
Principal Devops EngineerArcher Integrated Risk Management Apr 2019 - Apr 2021Remote -
Director Of TechnologyInside Ventures Jul 2017 - Apr 2019Overland Park, KsAs Director of Technology, I was tasked with managing and administering a $100K annual Amazon Web Services (AWS) budget to deliver a suite of projects that streamlined call center operations and enhanced customer satisfaction metrics. Some of my additional contributions include:➥ Built an integrated IT department from the ground up; took charge of all engineering and IT project delivery to optimize application performance.➥ Doubled revenue for 3 consecutive years due to a systemic modernization drive that reduced application errors, improved call handling performance, and increased customer service levels.➥ Leveraged query optimization and refactoring to reduce average response times for insurance clicks from 2.5 to 0.25 seconds (and from 10 seconds to 0.5 seconds for internal CRM).➥ Introduced OOP and DRY principles to improve code stability and performance, reducing application error rates from 10% to 0%.➥ Generated up to 150 million dataset records with 2 billion supporting records and related information in excess of 100 million records.➥ Led a full network stack overhaul, replacing mismatched switches with Ubiquiti Edge series, updating wireless access points with AC-compatible units, tuning performance by floor to minimize interference, upgrading ISP-facing routers, and managing 2 ISPs through connectivity upgrades.➥ Managed and mentored 6 offshore developers and 2 IT vendors.➥ Built full-stack CloudWatch dashboards to monitor AWS resources. ➥ Modernized high-volume applications, re-architected databases for all production applications, analyzed and optimized under-performing queries, added JSON object storage (MySQL 5.7+) for unstructured data, normalized table structures and ensured data integrity by adding correct keys. -
Digital DeveloperSullivan Higdon & Sink Nov 2014 - Jul 2017Kansas City, Missouri AreaAs Digital Developer, I was responsible for designing user interactions on websites, developing servers and databases for website functionality, and creating code for mobile platforms. Additional responsibilities include: team process documentation, hosting environment configuration and management, and DevOps workflow creation.Some of my key contributions include:➥ Partnered with program managers and business analysts to identify bugs in existing code and address effectively within specified rules. ➥ Reviewed hardware, software, and infrastructure quotes to ensure value and satisfactory ROI. ➥ Supported business proposals and project planning processes, including time and cost estimates. ➥ Completed basic security audits, created and updated policy documentation, and assisted with Help Desk process improvements. -
Programmer Analyst IMulti Service Jul 2013 - Nov 2014Overland Park, KsI joined Multi Service in 2013, where I contributed to a suite of development projects to meet departmental goals.Some of my key contributions include:➥ Implemented JasperReports server for reporting purposes. ➥ Learned the nuances of Perl and updated critical app notification codes for primary ordering application. ➥ Trained new hires in Multi Service development environment. ➥ Identified bugs in existing code and addressed effectively within specified rules. ➥ Updated SQL reports, updated primary/foreign/unique keys to ensure data integrity, and developed data migration scripts. -
Lead DeveloperAlluresoft, Llc Apr 2012 - Aug 2012Maintenance, updates and improvements, and customer support / troubleshooting for an up‐and‐coming cloud‐based marketing application. -
CeoSheppix, Inc. Oct 2008 - Sep 2011Specializing in Web/Graphic Design with an emphasis on online marketing through ppc ads and social networks.
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Service Desk TechnicianKanren Dec 2008 - Oct 2009Monitoring of Network Health and basic troubleshooting for members. -
TechnicianAdvanced Network Solutions, Inc. Feb 2008 - Jan 2009Business and Consumer break-fix computer support.
Rob Shepherd Skills
Rob Shepherd Education Details
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Olathe South High School
Frequently Asked Questions about Rob Shepherd
What company does Rob Shepherd work for?
Rob Shepherd works for Query
What is Rob Shepherd's role at the current company?
Rob Shepherd's current role is Principal Software Engineer.
What is Rob Shepherd's email address?
Rob Shepherd's email address is ro****@****res.com
What is Rob Shepherd's direct phone number?
Rob Shepherd's direct phone number is +191364*****
What schools did Rob Shepherd attend?
Rob Shepherd attended Olathe South High School.
What are some of Rob Shepherd's interests?
Rob Shepherd has interest in Music (Listening And Performing) Art, Children, Economic Empowerment, Civil Rights And Social Action, Education, Science And Technology, Architecture And Design, Human Rights, Animal Welfare, Health.
What skills is Rob Shepherd known for?
Rob Shepherd has skills like Web Design, Web Development, Html, Seo, Website Development, Troubleshooting, Online Marketing, Css, Technical Support, Social Networking, Linux, Online Advertising.
Not the Rob Shepherd you were looking for?
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Rob Shepherd
Mason, Oh4gmail.com, gmail.com, luxottica.com, luxottica.com -
Rob Shepherd
Bossier City, La -
1cmafh.com
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Rob Shepherd
United States3rshepherd.net, thq.com, warnerbros.com2 +132328XXXXX
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