Rob Shepherd Email & Phone Number

Shawnee, Ks, Us

Remote

Remote

As Senior Principal Software Engineer, I am accountable for driving the development and maintenance of the Archer platform by developing tooling, templates, and scripts to streamline Amazon Web Services (AWS) cloud applications. To carry out my mandate, I collaborate with a team of eight engineers to ensure appropriate integration of functions and identify/define necessary system enhancements for deployment of new products and process improvements. Among my accomplishments, I have:➥ Ensured integrity of the code by consistently calibrating and refining. ➥ Maintained the reliability and consistency of server performance via routine quality assurance and testing. ➥ Leveraged organization-wide partnerships to align performance goals, minimize re-work requirements, and avoid bugs.➥ Led a suite of successful automation drives and initiatives – such as designing a Slack bot that permitted support personnel to deliver solutions that would have otherwise required an engineer – resulting in quicker resolution of customer issues and complaints in parallel with a rise in customer satisfaction metrics.➥ Coached a team of systems engineers, software engineers, and principal software engineers.

Remote

Overland Park, Ks

As Director of Technology, I was tasked with managing and administering a $100K annual Amazon Web Services (AWS) budget to deliver a suite of projects that streamlined call center operations and enhanced customer satisfaction metrics. Some of my additional contributions include:➥ Built an integrated IT department from the ground up; took charge of all engineering and IT project delivery to optimize application performance.➥ Doubled revenue for 3 consecutive years due to a systemic modernization drive that reduced application errors, improved call handling performance, and increased customer service levels.➥ Leveraged query optimization and refactoring to reduce average response times for insurance clicks from 2.5 to 0.25 seconds (and from 10 seconds to 0.5 seconds for internal CRM).➥ Introduced OOP and DRY principles to improve code stability and performance, reducing application error rates from 10% to 0%.➥ Generated up to 150 million dataset records with 2 billion supporting records and related information in excess of 100 million records.➥ Led a full network stack overhaul, replacing mismatched switches with Ubiquiti Edge series, updating wireless access points with AC-compatible units, tuning performance by floor to minimize interference, upgrading ISP-facing routers, and managing 2 ISPs through connectivity upgrades.➥ Managed and mentored 6 offshore developers and 2 IT vendors.➥ Built full-stack CloudWatch dashboards to monitor AWS resources. ➥ Modernized high-volume applications, re-architected databases for all production applications, analyzed and optimized under-performing queries, added JSON object storage (MySQL 5.7+) for unstructured data, normalized table structures and ensured data integrity by adding correct keys.

Kansas City, Missouri Area

As Digital Developer, I was responsible for designing user interactions on websites, developing servers and databases for website functionality, and creating code for mobile platforms. Additional responsibilities include: team process documentation, hosting environment configuration and management, and DevOps workflow creation.Some of my key contributions include:➥ Partnered with program managers and business analysts to identify bugs in existing code and address effectively within specified rules. ➥ Reviewed hardware, software, and infrastructure quotes to ensure value and satisfactory ROI. ➥ Supported business proposals and project planning processes, including time and cost estimates. ➥ Completed basic security audits, created and updated policy documentation, and assisted with Help Desk process improvements.

Overland Park, Ks

I joined Multi Service in 2013, where I contributed to a suite of development projects to meet departmental goals.Some of my key contributions include:➥ Implemented JasperReports server for reporting purposes. ➥ Learned the nuances of Perl and updated critical app notification codes for primary ordering application. ➥ Trained new hires in Multi Service development environment. ➥ Identified bugs in existing code and addressed effectively within specified rules. ➥ Updated SQL reports, updated primary/foreign/unique keys to ensure data integrity, and developed data migration scripts.

Maintenance, updates and improvements, and customer support / troubleshooting for an up‐and‐coming cloud‐based marketing application.

Specializing in Web/Graphic Design with an emphasis on online marketing through ppc ads and social networks.

Monitoring of Network Health and basic troubleshooting for members.

Business and Consumer break-fix computer support.