Orchestrating Azure cloud environment by provisioning resources and managing virtual environment.Ensuring peak performance through monitoring and troubleshooting, backed by swift issue resolution.Safeguarding cloud environments through vigilant security monitoring and access control.Upholding system efficiency via maintenance and strategic upgrades.Crafting and managing complex multi-tenant clouds, optimizing virtual machines, storage, databases, and more.Conducting proactive system performance checks and recommending enhancements.Delivering technical support to internal cloud users, promoting effective platform utilization.Establishing VMware vSphere-based private clouds in the local data center.Overseeing Microsoft 365 tenant administration, Exchange Online, licensing, and Office 365.Active Directory management, DNS, DHCP, VPN, and user profile administration.Collaborating with vendors and internal teams to maintain seamless operations.

Azure administration tasks including major services related to Compute, Storage, Network, Azure Migrate, Azure AD, and Security.VMWare vSphere 6.7 and Hyper-V 2012, 2016, 2019 server installation, administration, management, auditing, and upgradation.Design and Implementation of Active Directory infrastructure, troubleshooting and fixing AD, DNS and DHCP issues like replication, Authoritative and Non-Authoritative Restore.Installation and administration of FTP, SMTP, Web Server IIS, Apache, Print Servers, File Servers, Terminal Services, Backup & Recovery.Installation, migration, and Configuration of Windows Server Failover Cluster for VMware, File Server, and Hyper-V Server (Highly Available VMs and Hyper-V Replica)Microsoft Office 365 and Rackspace email administration, creating and managing mailboxes of usersCISCO Switches and Routers configurations, management and troubleshooting of routing protocols OSPF, RIP.Design and Implementation of Business Continuity and Disaster Recovery Solutions with Windows Backup, Azure OMS, Veeam, Iperius, and Acronis.Deploy, configure and troubleshoot Open source Linux server infrastructureInstallation and configuration of HP ProLiant Servers (DL and ML), Dell PowerEdge Servers and (RAID configuration and Server Management with iLO & iDRAC)Install and configure Firewall (Sophos XG, Palo Alto, Fortinet)Design Storage solution with Server storage, NAS, SAN, and vSANManaged Integration process of in-house developed applications with enterprise solutions i.e. Oracle Opera, Infor, ProtelProject management in order to develop custom business solutions according to client requirements across different sectors and regionsAs a team leader managed 5 helpdesk technicians and hundreds of installations of enterprise solutions in the Hospitality sector across the GCC region.Redesigned call-to-resolution model to improve support call management

AWS Sysops tasks include the following services (EC2, S3, Route53, VPC, SNS, RDS, SES, Cloud Watch, IAM, VPC, Code Build, Code Deploy, Redshift, Cloud Formation).Azure administration tasks include major services related to Compute, Storage, Network, and Security.VMWare vSphere 6.5 and Hyper-V 2012, 2016 server administration, management, auditing, and upgradation.Management and administration of DNS, Active Directory, DHCP, FTP, SMTP, Web Server IIS, Apache, WebLogic, Print Servers, File Servers, Terminal Services, Backup & Recovery.Microsoft Office 365 administration, creating and managing mailboxes of users, and implementing policies for monitoring and troubleshootingCISCO Switches and Routers configurations, management, and troubleshootingMacOS/Windows/Linux operating system installation, configuration, backup, and disaster recovery.Oracle Databases and Agile PLM administration, configuration, and managementManagement of Public key infrastructure PKI for certificate distributions and secure communication.Preparing and updating the SOP and disaster recovery plan.

Administration and installation of hardware devices like Routers, Switches, Firewalls, and servers.Design and implement information security policies.Antivirus & Antimalware server maintenance, upgradation, and reportingData traffic security management using the firewallEnsuring email traffic flow and security using an anti-spam firewallMonitoring and management of core fiber links and switchesKeep storage area network devices up with HA and ensure ESR services running.Updating SANs access control panel firmware and tools updated.Maintain and manage virtualization platform VMware vSphere including, vCenter, Hypervisor, Virtual machines creation, replicationManage NAS device’s (backup servers) hardware and operating system.Monitoring and coordination with ISPs for smooth and stable connectivityCoordination with vendors regarding datacenter services and smooth operations

Responsible to ensure 24/7 availability of Computer Systems / VOIP Phones.Ensure timely upgrades and maintenance of networks and server hardware & applications.Responsible for implementing new systems and tools used for diagnosing and correcting customer I.T related problems.Ensure Deployment, Troubleshooting, Maintenance & Management of LAN, WAN, File Server, Wi-Fi, Internet, Intranet & System.Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates & patches.Resolve day-to-day technical issues involving network issues, applications, hardware & peripherals, routers & switches.Ensure audio-visual links are working, repair faults in broadcasting systems, and try to limit equipment malfunctions for TV Broadcast.

Internship was the first prior experience with the Industry. During the Internship, I learn to deal with different situations and have experiences of the organizations working environment and have brief overview of approaches & systems adopted by the organization such as;Functional and Structural unit of switching exchangesTelecom System Components, services provided by Intelligent Network Operation sectionComputerized Fault Management SystemNetwork Management Center Operations switching technologiesBusiness & customer care System