Mustafa Rasheed Email & Phone Number

>Plan and coordinate administrative procedures and systems and devise ways to streamline processes>Ensure the smooth and adequate flow of information within the company to facilitate other business operations> Fleet Management & company-operated Vehicles for staff Pick n Drop >Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints> Vendor Relations, Contracts & Agreements Management > Procurement, Supplies & Expenditure management>Prepare and manage Expense, Const & Benefits reports, manuals and prepare SOPs for Cleanliness, Hygiene, Safety & Health, etc.> Oversee facilities services, maintenance activities and tradespersons (e.g electricians)> Ensure operations adhere to policies and regulations

Islamabad

supervise and coordinate the daily activities and operations of the office or department • schedule and prioritize office activities to meet operating requirements • determine, plan, and direct workflow • develop and monitor internal controls • analyze workflow issues and implement workable solutions • ensure adherence to quality standards • develop effective working relationships with staff and stakeholders • evaluate work of staff • approve and monitor staff vacations and sick leave • initiate and maintain orderly records in compliance with company regulations • supervise the efficient use of office supplies and maintenance of office equipment • plan and organize the purchase of office supplies in accordance with purchasing policies and budgets • maintain a pleasant and secure working environment

Islamabad, Islāmābād, Pakistan

Manage the Inbound and Outbound and Telesales teams involved in multiple skills.Manage teams and systems to maximize the quality and quantity of service.Strategic planning for call center operations and monitoring the performance of supervisors.Tracking CSEs performance parameters through CUIC report.Provide leadership and assistance to supervisors and CSEs in resolving issues.Observe the workload and forecast the manpower according to workload.Submission of reports to the concerned department.Follow the SOPs and ensure the compliance of SOPs.Develop programs and plans to meet the good quality of service and productivity goals of the contact center.Design motivational programs for agents to enhance their capabilities.Fulfill the tasks given by management.

Islāmābād, Pakistan

Team counseling session’s w.r.t quality/quantity/discipline.Quantity/quality check up to markInspire each and every team member to perform and produce their best.Analyze the individual performance of each team member and motivate them to perform even better.Organize training workshops to improve the performance of the members who were lagging behind in terms of performance. Training of Teams for Helpline, Outbound, and TelemarketingCourtesy & Communication Skills.Analysis of Daily Activities.Script makingBreaks management.Excessive hold timeAverage talk timeManage Breaks of TeamKPIs, PSC

Islāmābād, Pakistan

Inbound / Outbound calls.Project a professional company image through phone interaction.Sell products and place customer orders. Provide customers with product and service information.Tele-marketing of new package plan to corporate/individual customers.

Islāmābād, Pakistan

Developing and sustaining solid relationships with company stakeholders and customers.Analyzing customer feedback data to determine whether customers are satisfied with company products and services.Providing insight into product development and competitive positioning.Analyzing financial data and developing effective strategies to reduce business costs and increase company profits.Conducting market research to identify new business opportunities.

Islāmābād, Pakistan

Maintain office filing and storage system. Update and maintain an internal staff contact list.Planning and scheduling meetings and appointments.