Mustafa Sahar Email & Phone Number

Burnaby, British Columbia, Canada

• Assisting third party developers with API inquiries.• Writing bug and feature request reports to developers.• Improving and updating Help center documentation with releases of new features.• Handling technical escalations from Sales, Customer Success and customer enablement team, diving deeper into complex issue to find the root cause.• Managing product incidents, coordinating with internal and external stakeholders and maintaining communication as well as conducting root cause analysis.• Assisting and coaching customer facing teams with troubleshooting customer issues.• Participate in initiatives and establish policies and processes for efficient end-user support experience.• Collaborate with the product development and engineering teams to enhance the team’s product knowledge.• Assist in developing and delivering programs to ensure customer success such as onboarding trainings, webinars, guides and Help center.

Burnaby, British Columbia, Canada

Responsible for purchase of raw materials and equipment

Burnaby, British Columbia, Canada

Help desk specialist for Telus communications client account management team.Credit analysis.Fraud detection.Carrying out credit bureau checks.Assisting customer service representatives.

Burnaby, British Columbia, Canada

Assisting and training new representatives.

Burnaby, British Columbia, Canada

Managing clients accounts for Telus, in charge of Telus communications account recievables.

I was a part of a team who was working on Youth Mapping Project across Asia. My responsibilities included researching youth organisations in Afghanistan, Filtering out the active and inactive organisations, mapping all those organisations according to the area they are based in and then submitting them to United Nations.

Afghanistan

My responsibilities included:Assisting Finance Manager in reportingOverlooking sales receivable accounts and sales payment accounts.

Afghanistan

My responsibilities included:Producing and presenting sales reportsManaging sales receivable accounts

Bachelor Of Science (Bsc), Economics And Politics

Activities and Societies: Economics and Finance society Investment and trading society Debates societyContact for Union of Brunel Students.

Alevels, Economics, Mathematics, Business Studies, Economics (A*), Mathematics (A), Business Studies (A*)

Activities and Societies: President Debate society Vice President Sports society Member of the College's football team Member of community.

O-Levels, Economics, Business Studies, Computer Science, 3 A'S Including Economics And Mathematics And 5 B'S.

Activities and Societies: Active member of the students council. Member of the School football team. Participation in Model United Nations.