• Assisting third party developers with API inquiries.• Writing bug and feature request reports to developers.• Improving and updating Help center documentation with releases of new features.• Handling technical escalations from Sales, Customer Success and customer enablement team, diving deeper into complex issue to find the root cause.• Managing product incidents, coordinating with internal and external stakeholders and maintaining communication as well as conducting root cause analysis.• Assisting and coaching customer facing teams with troubleshooting customer issues.• Participate in initiatives and establish policies and processes for efficient end-user support experience.• Collaborate with the product development and engineering teams to enhance the team’s product knowledge.• Assist in developing and delivering programs to ensure customer success such as onboarding trainings, webinars, guides and Help center.

Responsible for purchase of raw materials and equipment

Help desk specialist for Telus communications client account management team.Credit analysis.Fraud detection.Carrying out credit bureau checks.Assisting customer service representatives.

Assisting and training new representatives.

Managing clients accounts for Telus, in charge of Telus communications account recievables.

I was a part of a team who was working on Youth Mapping Project across Asia. My responsibilities included researching youth organisations in Afghanistan, Filtering out the active and inactive organisations, mapping all those organisations according to the area they are based in and then submitting them to United Nations.

My responsibilities included:Assisting Finance Manager in reportingOverlooking sales receivable accounts and sales payment accounts.

My responsibilities included:Producing and presenting sales reportsManaging sales receivable accounts