Mustafa Y. Email and Phone Number

Assisting CX for their tax inquiries via screen sharing, chat or live call. Updating customer with tax rules, changes, and limitation on federal and state returns. Reviewing forms for the client and correcting errors. Trouble shooting system issues.

• Conducting a first-level review of sanctions-related alerts generated via Watch-list Management. Within Financial Intelligence Unit, follows guidance to determine if an alert is a false positive or if it warrants escalation to the Global Sanctions Unit for further review.• Completes work within specifically defined parameters with guidance / direction from management as necessary• Requires diplomacy to exchange ideas and information with internal partners and managementActs as a subject matter process expert in a range of technical processes and procedures• Focus of work is daily, weekly, monthly and/or longer with addition of ad-hoc and initiative-based requests, as required• Requires knowledge of the business unit / operational functions and interaction points with other related areas as well as regulatory issues/ requirements for jurisdictions supportedMay involve cross-functional teams across TD and/or involving external contactsNegative News, Cannibus Business, Political Expose Person.

Processing individual income tax returns and amended returnsAssist clients with their payments and tax related inquiries.

• Provide technical assistance to individuals primarily through telephone interaction in a dynamic call center environment.• Address wide range of issues/problems that require unique solutions.• Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities.• Secure, analyze and protect sensitive personal and financial information.• Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues.• Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems• Process amended returns, review corrections, send letters to tax payer to provide missing information.

• Coordinated with local and national manufacturing and distribution companies to fill/staff their industrial job openings, a staffing agency specialized in recruiting with more than 1000 employees nationwide.• Responsible for the screening and assigning qualified employees to clients. • Provided customer service to staff with more than 20 employees a day. Updated payroll, registered pay card, filed applications, and assigned staff to their shifts. • Contacted new applicants, set-up appointment, conducted general interview, background check, processed employment forms, and verification forms of ID’s.

• Ensured all securities are priced using an approved pricing service, reconciled wires, and advisor position and cash balances on a daily basis. • Researched issues and resolved in a deadline frame. All portfolio discrepancies are researched and resolved in a timely and accurate manner. Used Bloomberg Terminal, Reuters Pricing, IDC applications. Prepared month-end portfolio, outgoing wire transfers, audit reporting monthly, quarterly, and year end. Interaction with brokers on trade activity as needed. Assisted in reviewing investor statements. Understand the security types making up the portfolios and how they trade, equities, short sales, and options.• Uploaded trade files and position recs to Swift Auto system manually and uploaded equity shares, market price, commission fees, and broker codes. • Updated broker codes, industry codes, security type codes, foreign exchange rates, and currency processing. Ensured equity trades are match with advisory records, provided clients trade details and custody balances. Analyzed NAV price impact on the portfolio.

• Processed a client payroll, prepared bank reconciliation, filed individual income tax, LLC, and prepared general ledger. • Provided administrative duties, computer maintenance, labels, and memos.