With experience in the telecommunications industry, I’ve now transitioned to a role in Software & Database Technical Support, where I specialize in troubleshooting and maintaining client systems. My expertise includes managing and resolving tickets through platforms like Jira, Confluence, and IBM/HCL Notes, as well as performing remote server access to identify and fix issues. Proficient in MS-SQL, I’m dedicated to ensuring seamless operations for our clients by providing efficient and reliable technical support.