- Oversaw IT infrastructure implementation and installation for all sites, which included networking systems, CCTV, control rooms, mobile device and computers.- Actively monitored the helpdesk system in a trilingual environment, advising and assisting system users through telephony and remote support software tools.- Led the transition to remote work for staff during the pandemic by providing necessary tools, technology training, and oversight to ensure a smooth and successful… Show more - Oversaw IT infrastructure implementation and installation for all sites, which included networking systems, CCTV, control rooms, mobile device and computers.- Actively monitored the helpdesk system in a trilingual environment, advising and assisting system users through telephony and remote support software tools.- Led the transition to remote work for staff during the pandemic by providing necessary tools, technology training, and oversight to ensure a smooth and successful transition.- Successfully installed, launched, and provided ongoing technical support for the time and attendance project.- Installed, analyzed, and troubleshooted desktops, laptops, mobile devices, printers, monitors, peripherals, network, servers, phones, and network equipment. - Reduced virus infection rate through active monitoring, user training, and correction of virus activity. - Ensured 100% compliance with data backup and antivirus deployment on workstations.- Conducted regular follow-ups and collaboration with vendors and suppliers, achieving 100% compliance with service level agreements (SLAs) and timely resolution of any issues. Show less

Responsible for the IT requirements of the company such as user management, trouble shooting, help and advice. Maintaining desktop applications, local area networks, IT security and telecommunications. Manage routine maintenance jobs, database management, backups & ensure that they are secure & reliable.