Muthamil S. Email & Phone Number

Hamilton, Waikato, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

• Creating governance processes for the management of AT’s GIS team.• Documenting existing process, security roles and recommending areas of improvement.• Reviewing existing system documentation and recommend areas of improvement.

Auckland, New Zealand

• Install, configure, audit, manage and resolve issues for software. • Identified and documented solution thoroughly. • Provided timely status of updates for resolved and newly assigned tickets • Performed data analysis and identified defects in software via cases escalated from support through testing and troubleshooting.

Auckland, New Zealand

• Managed and organized all company documents.• Maintained file room and stored files in SharePoint.• Maintained all policies, guidelines, procedures and standards and updated systems to reflect newly added files.• Established good sound and secure document tracking and management system.• Purged obsolete documents when needed and tracked with spreadsheets.

Chennai

Develop initiatives for continuous business process improvements using Lean Six Sigma Methodology.Develop best practices for business process improvements.Track and communicate status of business initiative projects to management.Plan, implement and monitor business process changes for projects.Assist in making business decisions relating to system implementation, modification, maintenance, etc.Develop and maintain business process documentations that will be used as reference for preparing test cases, training documents, etc.Update business processes to meet changing business needs.Present analyses, solutions and business cases to senior management.Coordinate with cross-functional team to develop business process requirements.Led a team of 31 and responsible for delivering KPI’s. Enhanced employee performance through daily mentoring, one-one-one discussions, and motivational strategies.

Chennai Area, India

• Feasibility & Scope project analyzing.• Worked with the project management team on product functionalities.• Prioritizes deliverables as per the client and customer needs.• Maintaining Business Requirement Document (BRD) and translate it into functional specifications.• Avoid legal challenges by monitoring compliance with service agreements.• Working with field engineers to visit customers/employees if the problem is more serious.• Testing and fixing faulty equipment• Advance troubleshooting skills for Operating systems – Windows XP, Vista• Virus & Spyware Removal• Peripherals like Printer, Scanners & Multifunction Devices• Internet connectivity and networking issues• Remote interaction and troubleshooting with customer based in USA• Listening to and understanding the customer’s requirements/technical problems• Solving technical problems• Handled support & Escalation customer calls• Trouble shooting techniques• Software solution reports maintaining.• User Acceptance Testing (UAT) and Functionality Testing