Project Management

• Acted as liaison between product, IT and Stakeholders to understand the customer requirements for new features and prioritize the product roadmap.• Created user story acceptance criteria to get buy in form stakeholders and refined those stories to scrum team.• Planned & coordinated 100% of aspects of a given technical project from initiation through delivery.• Acted as a Project leader and Agile mentor for 6 teams by coaching cross-functional team members (comprised of various pods, including developers, QA testers, and PO)• Provided a vision and strategy for Agile practices and enabled a culture of continuous improvement for the organization. • Analyzing actual results against plan and forecast and recommending interventions where appropriate.• Owned the planning and scheduling of sprints and clearly articulated the product vision to engineering resulting in hitting 99% of the product goals defined to meet the customer needs.• Provides project team leadership regarding the implementation of information technology, including organizing, controlling, and reporting functions.• Provided UAT testing for all supported applications including validation of business requirements to ensure enhancements and new functionality of applications were working correctly prior to rollout.• Communication with managers, peers & business partners on deliverables, timelines, and support needed and manage cross functional IT and business team to educate and execute Agile methodology.

• Reviewing historical sales trends, researched demand drivers and prepared forecast data to develop statistical forecast models and evaluate forecast results.• Work closely with Sales Channel Managers, Finance, and Business leadership to create and manage Demand Forecasts for supply procurement, and distribution• Develop short- & longer-term demand forecasts to assist business management in development of business and sales plans• Develop and publish key forecast accuracy metrics. Analyze data to identify potential sources of forecast error. Develop action plans to improve performance• Conduct daily replenishment, Customer Direct, and Direct Ship load build process using Production and Distribution Planning (PDP) System, Transportation/Warehouse Optimization (TWO), Lean TMS, and WMS for all distribution locations• Coordinate with a diverse team of logistics professionals and staff against contract execution, safety objectives, business goals and improvements in an environment of conflicting and changing priorities to meet the Supply Chain Operations performance contract and Business goals and objectives

• Build and maintain effective working relationships with key stakeholders and provides the leadership to create a bridge between Supply Chain Management, IT, Business Operations & Finance.• Manage vendors / business partners to build scale and derive quality service/output, negotiating for competitive cost and value-added services from vendors.• Responsible for the overall direction, coordination, implementation, execution, control, and completion of storage location creation in WMS system for NPI projects.• Manage the User acceptance testing to ensure that the system functionality is fully tested within project timescales.• Managing the Order Processing / Inventory / Return Material Authorization (RMA) for defective parts returned to OEM’s ensuring high level of customer service is delivered.• Co-ordinate packaging and shipping of incoming and outgoing parts & Keep track of return records and follow-up until completion.

• Management of Global spares part product life cycle (NPI, Sustaining & EOL)• Acts as Operations primary interface to assigned product teams, product management, engineering, finance, sales, and marketing team.• Management of data requests (Creation, extension, deletion) and Updation of Info record, maintaining source list for the parts in SAP.• Involved in activities like BOM, ECO, PURGE and Master Data related issues in SAP• Conducting business scorecard discussions to establish the Process Metrics, Goals in Supply chain –PLM Portfolio and performance metrics evaluation for planning, master data members.• Leads cross-functional operations teams (PDM/Engineering/Procurement for Support Part/BOMs Data Management in SAP, Engineering Change Management, Component and Supplier Management in SAP respectively) to ensure supply chain readiness for the product lifecycle.

• Responsible for bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.• Communicate customer business requirements by constructing easy-to- understand data and process models to the development team for developing and modifying systems to meet customer needs and develop business specifications to support these modifications.• Reviewed Business requirements, IT Design documents and prepared Test Plans which involved various Test Cases for all assigned module/projects.• Perform responsibilities of implementing and testing human resource management systems• Assigned the tasks of conducting gap analysis and communicating technical requirement to functional staff• Perform the tasks of identifying standard tools and technologies to meet testing requirements• Responsible for developing standard testing platforms to meet quality assurance and client requirements

• Lead team of 6 and manage data related of Logistics, Supply Chain and TEMS related issues (TEMS - Transport Event Management Services - Software set up by client, GSK through EDI.• Set up and fix production issues of 850, 855, 856, and 810 and maintain EDI TP’s. (Trading Partners)• Manage all aspects of EDI operations including new development, issue resolution and special projects.• Research and advise the client regarding business and X12 requirements.• Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills

• Data Quality for Import Docs (LAM & NAM)• Defining data quality requirements and reconciliation processes of invoice data.• Efficiently designing new master data entities or business rules to improve the quality of data.• Worked as a point of contact between the onshore and offshore application development team for efficient resolution of outstanding issues.• Created and transmitted accurate documentation to governmental agencies for all import activities.• Followed SOPs with all customer account actions and data management to keep consistent service levels.