Muthu Kumaran Email & Phone Number

Oversee the supply side to ensure production continuity and any on-demand production needs Effectively mediate between AXUS Ops managers and Service Provider managers to remediate quality concerns Effectively collaborate and work across divisions including Operations, Training, Quality, and Product Actively drive any initiative on IT and site compliance.

Oversee the supply side to ensure production continuity and any on-demand production needs Effectively mediate between AXUS Ops managers and Service Provider managers to remediate quality concerns Effectively collaborate and work across divisions including Operations, Training, Quality, and Product Actively drive any initiative on IT and site compliance.

Bengaluru, Karnataka, India

Involved in small to midsize healthcare/clinical documentation projects from the UK.Led and managed a team of individuals involved in crafting scripts/transcripts aiding in improving efficacy for an AI tool in healthcare.Leading and managing a team of individuals involved in subtitling/CC for multiple languages.

• Manage a team of 50 independent contractors.
• Responsible for day-to-day supervision and management of operations.
• Planning and designing strategies to achieve projected quality and targets.
• Evaluate feedback reports and convey the same to the team members.
• Facilitate weekly team calls/meetings.
• Monitoring and allocation of workload to team.

Bangalore

• Manage a team of 85 plus channel sales associates over 5 different locations of Bangalore, Coimbatore, Hyderabad, Kolkata and Abu Dhabi.
• Designed and implemented sales plans that consistently increased revenue 15% plus every quarter.
• Developed, tested and implemented sales strategies to further personal and team success.
• Have been instrumental in generating a turnover of 7 CR over the last 3 years.
• Been instrumental in grooming, training, and mentoring associates to function as independent entities and contribute to overall revenue.
• Champion turnover was achieved by I and team in the Time Share Unit vertical.

Bengaluru Area, India

• Single point of contact to clients for quality of work delivered in accordance with SLA.
• Responsible for post-delivery quality of 23 Clients (5 prestigious multi-million dollar clients) per SLA.
• Responsible for envisioning, planning, and leading the implementation of quality management initiatives in the organization with the objective of optimizing business performance in alignment with the vision and mission.
• Delivered and maintenance of quality norms across all projects. Implemented procedures to aid and improve business performance.
• Prevented non-conformance and customer complaints, coordinating with Operations to develop corrective/preventive actions within suitable time frames.
• Ensured that corrective actions are delivered as per plan, and all non-compliance issues are resolved on time

• Operating as lead point of contact for any and all matters specific to customers.
• Participate in planning and development of overall operational objectives and goals for services provided to client.
• Build and maintain strong, long-lasting customer relationships.
• Ensuring timely and successful delivery of service per customer needs and objectives.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.

• Responsible for day-to-day supervision and management of operations.
• Provide leadership and direction to onsite staff (onshore labor).
• Performance management.
• Planning and designing strategies to achieve projected quality and targets.
• Evaluate feedback reports and convey the same to the team members.
• Make sure that team members acquire necessary skills and performance attributes, in line with business and personal development needs and to identify the training needs of the team.

• Expected to work on the accounts specified by the group leader.
• Proofreading and spell checking of all documents.
• Responsible for checking quality of production team.
• To co-ordinate with other team members and ensure quality output on time.
• To ensure a quality of 99%-100% in all the documents to edit and also achieve the line count target set by the management.
• Responsible for the end quality of the file, QAs are also equally responsible with regard to insertion of correct templates, demographic information, and formatting of the document.

Began my career in this organization and played a multitude of roles ranging from a medical transcriptionist to that of a supervisor over a period of 4 years.

Bachelor Of Science - Bs, Physics

Education record