• Converted an on-line store from OpenCart to Magento and installed enhanced graphics.• Provide programming support for an on-line real estate system using PHP, Symfony framework, MySQL, PhpStorm IDE.

Responsible for managing onsite back-file imaging projects.• Managed an onsite imaging project for the Texas Department of State Health Services Vital Statistics Unit. Project consisted of imaging 26M records utilizing a staff of 75 on two shifts.• Managed an onsite imaging project for Maricopa County Clerk of the Superior Court. Project consisted of imaging 8.4M documents utilizing a staff of 35.• Developed detailed Statements of Work for the project and formulated detailed processes.• Planned and staffed projects to meet schedules and optimize staff and equipment utilization.• Addressed issues, developed solutions and achieved customer satisfaction.

Responsible for the business relationship between ISA and Dell.• Principal solution architect.• Designed and bid approximately 1,300 projects resulting in $15M in business.• Implemented pricing strategies which enabled more competitive pricing without jeopardizing profitability.• Collaborated with customer and internal staff to ensure successful implementation of projects.• Mentored project managers in project planning and cost control.• Prepared and presented quarterly business reviews to internal and customer executive management.• Prepared and presented quarterly project reviews for internal executive management.• Resolved project execution and invoicing issues.

Responsible for the management of corporate IT group.• Managed implementation of new MIS system.• Functioned as primary driver of pre-implementation phase including information-gathering, vendor selection, and planning.• Managed project implementation; served as primary decision-maker and team-builder across various departments.• Managed 7/24 Customer Service and Technical Support groups.• Overhauled Customer Service department and achieved a significant increase in call avoidance and first-time fix statistics.

Recruited to rescue the implementation of a new ERP system.• Analyzed status of implementation and prepared plan to complete the project.• Directed the installation, modification, and integration of a new ERP system.• Managed 15-person implementation team consisting of employees, consultants, and contractors plus 10-person group operating existing system.• Completed implementation on-time and within budget achieving improved productivity and reduced departmental costs.

Responsible for maintenance and development of corporate job cost systems.• Lead designer for new systems and enhancements.• Lead implementation of a new IT system resulting in greatly enhanced data analysis capabilities and flexibility.• Responsible for day-to-day operation of data center.• Responsible for all voice and data communications.