Michael Brown work email
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Michael Brown personal email
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I am a passionate leader who’s motivated in delivering quality solutions that maximizes business value. With a strong focus on new technologies, simplification and overall enhancing efficiency. I have worked 25+ yrs and gained experience covering business consulting, project & program management, delivery leadership and worked in various global customer engagements. My key achievements include, negotiated cost savings for new vendor solutions from 21M down to 15M (yrly). Defining and delivering key strategic transformation business case, delicious g 5M in yearly savings. Furthermore, I’ve overhauled failing programs from infrastructure builds to global contact center roll-outs to ensure quality on time delivery.
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Global Deployment Lead For The End-To-End Support FrameworkRoche Jan 2022 - PresentSpainEnsuring that our business has the best support experience for our users. Global program lead of an international team responsible for the enablement of the support model, that leverages the best of class internal and external support partners to ensure continuous business operation. Supporting all our global business users as part of a SAP roll-out. -
Global End-User Services Engagement LeadRoche Sep 2020 - Apr 2024Madrid, Community Of Madrid, SpainLead and own initiatives to evolve Roche's end-user customer experience services through the adoption of new scalable and sustainable technical and process solutions.
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Principal Program & Project ManagerRoche Pharmaceuticals Apr 2013 - Sep 2020Madrid Area, SpainPrincipal program and project manager in Spain, leading global IT projects transformations throughout Roche Pharma. Working with cross functional teams locally and globally to deploy leading business critical IT infrastructure programs from major network upgrades, IT Security to business cloud based solutions.Constant interaction with global leadership and collaborating with multi disciplinary teams, to deliver multi million Euro projects.
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Senior ManagerAccenture Spain Nov 2008 - Jul 2012Madrid Area, SpainSenior Manager within the Service and Operation Excellence group, leading related technology consulting engagements and new opportunities for major Spanish companies. Focussed on client relationship, strategic partner alliances and team management. Managed various projects and programmes including the responsibility 34+ direct and 6 indirect professionals and budgets exceeding 5M€ in 2012Acting IT transformation Programme lead with direct responsibility for a 4yr, IT process and tool support transformation and organization change initiative for the Basque Spanish Government. Optimising their IT service area resulting in annual savings of 2.5M€ with an increase in service performance and efficiency. Programme delivery lead for a leading Spanish Banking. Responsible for a team of 30+ in the design, implementation and release of a new IT operation automation solution based on BMC's Cloud Life-cycle Management solution. -
ManagerAccenture Spain 2005 - Sep 2008Madrid Area, SpainProject Manager responsible IT Service Management project sales and execution throughout the SPAI regions. Worked on various projects including an IT process and tool transformation for the leading Spanish Card Transaction Company. Streamlined the IT processes namely incident, problem and demand management, to replace a previous paper based solution. Increased incident and problem management resolution time by 80% and provided accurate visibility in to the business of the quality of the IT Services
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Consultant - ManagerAccenture France Apr 1998 - Oct 2005EuropeInternational IT Management Consultant, supporting various projects throughout Europe related to IT optimisation and process improvement. Leading directly teams and projects implementing and deployment of industry standard IT solutions for leading companies within the Retail and Public Health sectors. Led an internal IT area responsible for support functions for a multi million pound government IT transformation programme. Accountable for a project portfolio of over 1.5M£, enabling and providing best practice processes and tools to manage and control the overall programme needs. Optimised and automated key IT processes in HP PPM to improve efficiency of the overall programme IT governance, providing an rapid on-line demand management system, improving response time and visibility on request statusesPerformed various Project Manager roles including the responsibility for the customisation and deployment of a cost and time tracking system to monitor budget costs and time assignation of 1400 people, providing overall control of cost spend and allocation of a multi million pound engagement. Allowed the financial teams to detect and control overspend and expense charging within the programme
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Systems Programmer - Tornado AircraftBae Systems Information Technology 1996 - 1998Edinburgh, United Kingdom - Gec MarconiProgrammer within the Tornado aircraft division, responsible for the development of the digital mapping system
Michael Brown Skills
Michael Brown Education Details
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Information Technology With Electronics And Business
Frequently Asked Questions about Michael Brown
What company does Michael Brown work for?
Michael Brown works for Roche
What is Michael Brown's role at the current company?
Michael Brown's current role is Global Program Delivery Lead.
What is Michael Brown's email address?
Michael Brown's email address is mi****@****ure.com
What is Michael Brown's direct phone number?
Michael Brown's direct phone number is (310)-726*****
What schools did Michael Brown attend?
Michael Brown attended Edinburgh Napier University.
What skills is Michael Brown known for?
Michael Brown has skills like Itil, Bsm, Datacenter Automation, Program Management, Project Execution, Change Management, Management Consulting, Project Management, Project Portfolio Management, Business Process Improvement, It Strategy, It Management.
Who are Michael Brown's colleagues?
Michael Brown's colleagues are Amy Duncan, Diana Vargas Gaitan, Rafał Bera, Claudio Cifuentes Sanhueza, Loretta Doyle, Camille François, Yutaka Inaoka.
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2alumni.esade.edu, csgi.com1 (303) 2XXXXXXX
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Michael Brown
Zaragoza -
1gmail.com -
Michael Brown
Valencian Community, Spain1yahoo.com1 +177333XXXXX
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