Michael Brown Email & Phone Number

Spain

Ensuring that our business has the best support experience for our users. Global program lead of an international team responsible for the enablement of the support model, that leverages the best of class internal and external support partners to ensure continuous business operation. Supporting all our global business users as part of a SAP roll-out.

Madrid, Community Of Madrid, Spain

Lead and own initiatives to evolve Roche's end-user customer experience services through the adoption of new scalable and sustainable technical and process solutions.

Madrid Area, Spain

Principal program and project manager in Spain, leading global IT projects transformations throughout Roche Pharma. Working with cross functional teams locally and globally to deploy leading business critical IT infrastructure programs from major network upgrades, IT Security to business cloud based solutions.Constant interaction with global leadership and collaborating with multi disciplinary teams, to deliver multi million Euro projects.

Madrid Area, Spain

Senior Manager within the Service and Operation Excellence group, leading related technology consulting engagements and new opportunities for major Spanish companies. Focussed on client relationship, strategic partner alliances and team management. Managed various projects and programmes including the responsibility 34+ direct and 6 indirect professionals and budgets exceeding 5M€ in 2012Acting IT transformation Programme lead with direct responsibility for a 4yr, IT process and tool support transformation and organization change initiative for the Basque Spanish Government. Optimising their IT service area resulting in annual savings of 2.5M€ with an increase in service performance and efficiency. Programme delivery lead for a leading Spanish Banking. Responsible for a team of 30+ in the design, implementation and release of a new IT operation automation solution based on BMC's Cloud Life-cycle Management solution.

Madrid Area, Spain

Project Manager responsible IT Service Management project sales and execution throughout the SPAI regions. Worked on various projects including an IT process and tool transformation for the leading Spanish Card Transaction Company. Streamlined the IT processes namely incident, problem and demand management, to replace a previous paper based solution. Increased incident and problem management resolution time by 80% and provided accurate visibility in to the business of the quality of the IT Services

Europe

International IT Management Consultant, supporting various projects throughout Europe related to IT optimisation and process improvement. Leading directly teams and projects implementing and deployment of industry standard IT solutions for leading companies within the Retail and Public Health sectors. Led an internal IT area responsible for support functions for a multi million pound government IT transformation programme. Accountable for a project portfolio of over 1.5M£, enabling and providing best practice processes and tools to manage and control the overall programme needs. Optimised and automated key IT processes in HP PPM to improve efficiency of the overall programme IT governance, providing an rapid on-line demand management system, improving response time and visibility on request statusesPerformed various Project Manager roles including the responsibility for the customisation and deployment of a cost and time tracking system to monitor budget costs and time assignation of 1400 people, providing overall control of cost spend and allocation of a multi million pound engagement. Allowed the financial teams to detect and control overspend and expense charging within the programme

Edinburgh, United Kingdom - Gec Marconi

Programmer within the Tornado aircraft division, responsible for the development of the digital mapping system