Matthew Venanzi Email & Phone Number

- Handle tech support issues and customer concerns via email, social media, and app store reviews. Assist teammates with difficult cases, aiming to manage an average of 80 cases per 8-hour shift while balancing other responsibilities. Adapt to higher case loads during peak times.- Lead a minimum of 2 team projects, such as reporting, Slack channel ownership, and wiki management.- Communicate user requests and issues to help shape the future of MyFitnessPal by sharing feedback with leads and updating relevant Slack channels, Google Docs, and wiki resources.- Conduct orientation sessions on workflows and systems for new hires and volunteers.

San Francisco Bay Area

- Field user's technical issues and triage as needed- Collaborate with teammates to better serve users with macro creation- Assist in implementation of augmented reality Meal Scan feature- Work with integration API’s (Fitbit, Apple Health, Google Fit)- Support community team and moderate community boards

San Francisco, California

• Incorporate customer support program and field order issues or questions• Create individual SKU and UPC codes for new and upcoming products• Manage inventory levels with warehouse team• Curate social campaigns through different channels to increase traffic

Lafayette, California

Main tasks include:• Manage files for over 100 cases and digitize crucial information for lawyers• Prepare defect lists, repair and resulting damages matrixes• Annotate photograph descriptions and input into evidence database• Prepare consultants and expert witnesses for upcoming trials and depositions• Contact potential new hires and conduct preliminary phone screening and schedule interviews

Bachelor'S Degree, Communication And Media Studies, Senior

Activities and Societies: Student UnionCurrently in the PPO (professional public organization) program with a focus on public relations.

Associate'S Degree, Mass Communication/Media Studies

Activities and Societies: I was apart of the school improv team from '09-'12Communications