Michael W. Vinzi Email & Phone Number

Albany, New York

Albany, New York

Albany, New York Area

Albany, New York Area

Responsible for over three-hundred Macintosh computers spread throughout the campus between labs and employee machines.Performed OSX deployments of 10.7 and 10.8 to all computers on the campus. Deployment consists of making the image, deploying it via DeployStudio server, securing via firmware password, and adding network login availability via Active Directory.Installed, configured, tested, and deployed various management systems including Apple Remote Desktop, Lion Server, Mountain Lion Server, an Apple software update server, and a Munki server. Servers are kept backed up, monitored, and kept running efficiently.All machines are kept running effectively with various software including Flash, Adobe CS6 suite, operating system updates, java, and antivirus via scripts written in bash shell to perform daily maintenance, update inquiries, and performance monitoring alerts.Performed hardware and software installation and maintenance

Albany, New York Area

Patch managed over one thousand PC's in a Windows 7 environment by effectively testing patches for Windows update, runtime environments, several browsers, and deploying via Landesk management console.Guided a Windows XP to Windows 7 upgrade for employees and labs, created the images, configured sysprep's unattend xml file, and deployed the images via Symantec Norton Ghost. created batch scripts to back up and restore employee documents and documented the process as necessary.Trained and supervised student technician workers whilst providing documentation and implemented new standards to assist them in effectively performing daily tasks through scripts, and programs.Maintained computer asset inventory through redundant access database and an in-house inventory management application.Diagnosed, upgraded, ordered parts, and repaired various hardware components and issues quickly in a Lenovo self maintainer environment.Created group policies for redirection, security, and scripts to ensure a safe and reliable networked environment.

Troy, New York

Remotely fixed hardware and software related issues supporting four thousand end users world wide.Communication via phone while providing superior customer support through verbal and remote desktop instructions.Installed and Troubleshooted proprietary and non-proprietary software.Provided VPN Troubleshooting using ATT Global Network ClientUtilized Dell Warranty Parts Direct for hardware issues.Created and resolved tickets using Remedy ticketing program within a four hour SLA.Install and support numerous wireless handheld devices including Blackberries, Sprint moguls, Palm Treos.Supported and configured Microsoft Outlook 2003 and 2007 during a migration from Lotus Notes to an exchange environment.Created training documents for most common end user issues for new employees.Installed programs by using Radia Control Panel, pushed the programs through a queue, and made sure computers had the latest software and updates.Used Active Directory to reset passwords, assign limited permissions, disable accounts, creating accounts, and adding users to groups.Used Microsoft Access to repair corrupt Pathfinder databases.