Michael Jacobi Email & Phone Number

Kansas City, MO, US

San Rafael, California, US

Work with commercial property owners, managers and decision makers to bring GFiber to their properties.

Bellevue, WA, US

Interact with prospective and current T-Mobile customers over the phone and web chat to recommend wireless solutions including cellular, mobile internet, and home internet service.

Certified Equipment Sales Representative for hockey equipment and skates. Recommend and fit hockey skates and equipment for new players, as well as make recommendations to experienced players on new equipment or modifications to current equipment including but not limited to skate sharpening/hollow and types of sticks that may benefit their style of play.

-Monitored and addressed guest issues through social media and other channels to ensure guest issues were resolved in a timely and effective manner.-Displayed an advanced proficiency in using social media tools including, but not limited to: Facebook, Twitter, Instagram, Snapchat and the ability to learn company systems.-Communicated and effectively worked.

Herndon, Virginia, US

-Interacted with Sprint Wireless customers via Social Media (Facebook, Twitter, Instagram, Community Forums).-Responded timely to care inquiries and issues (device troubleshooting, reporting of network outages, account modifications for customers).-Continued learning and maintaining skills through classroom training, self-paced online learning.-Created.

Palo Alto, CA, US

-Provided an unmatched customer experience for our customers.-Focused on enriching and improving customers’ lives by offering personalized solutions in every experience.-Engaged in weekly product and process trainings-Demonstrated customer care by pre-planning your visits and communicating by phone, text, email and in-person, establishing clear goals and.

Union, NJ, US

-Interacted with Virgin Mobile USA customers via Social Media (Facebook, Twitter, Instagram, Community Forums).-Responded timely to care inquiries and issues (device troubleshooting, report network outages, establish service for new customers).-Continued learning and maintaining skills through classroom training, self-paced online learning.

Kansas City, MO, US

-Worked directly with and built relationships with UMB customers through the handling of inbound service center calls.-Interacted with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross-sell appropriate products.-Continued learning and maintaining.

Overland Park, Kansas, US

-Maintained and grew wireless accounts for 400+ small and medium sized businesses.-Proactively contacted account base quarterly to maintain relationships and uncover any new needs or issues.-Handled any customer service related issues related to assigned account base.

Overland Park, Kansas, US

-Assisted at team of 70 floor agents with in-store issues at 1400+ Sprint at Radio Shack locations across the US, Puerto Rico, and US Virgin Islands.-Handled escalated calls from Command Center agents in the event of difficult calls from retail store locations.-Facilitated ongoing training for floor agents as well as provided coaching to help improve QOS.

Overland Park, Kansas, US

-Handled incoming calls from Sprint at Radio Shack locations.-Assisted with questions and concerns regarding sales promotions and company policies.-Assisted in processing sales in the event of in-store Point Of Sales outages.

Overland Park, Kansas, US

-Handled incoming calls from customers who have been targeted for the Direct to You program in the launch markets of Kansas City, Chicago, Denver, and Miami.-Scheduled upgrade appointments for Mastech experts to deliver new devices to existing Sprint customers who have taken advantage of the Direct to You program.-Acted as sales support for Mastech field.

Overland Park, Kansas, US

-Assisted "High Propensity to Churn" Customers.-Handled customer questions and issues regarding billing, equipment and network related issues.-Documented all interactions with customers and logged all activity in CRM database.-Used all tools at our disposal to decrease customer churn and solve any customer satisfaction issues with Sprint.

North Kansas City, Missouri, US

-Assisted customers with their online purchases via phone, chat, email, and social media.-Assisted customers with concerns generated at the store or through Helzberg.com. Listening to the customer's issue and entering customer data into the case management system.-Contacted retail stores to acquire specific case details and conduct research with other.

Mission, Kansas, US

-Handled incoming calls and emails from VinSolutions customers regarding our CRM and inventory management software. This included troubleshooting settings on their system and within their VinSolutions online settings.-Document all interactions with our customers and log all activity in Salesforce.-Worked directly with end users on submitting new feature.

-Sold Sprint wireless service to small and medium sized businesses.-Provided Telecom Expense Management services to our customers.-Deployed new devices on-site for our customers.

Lake Forest, California, US

-Ensure that all Toshiba laptops, Android Tablets, Televisions and All-in-One PC's are displayed properly and in good working order for the customer demonstration purposes.-Give product demonstrations on all Toshiba products and features.-Enter call reports on a daily basis based on data collected during field visits.

Overland Park, KS, US

-Troubleshoot and repair customer owned Sprint and Nextel mobile devices.-Educate customers on preventative maintenance of their devices.-Complete all necessary paperwork on each repair, documenting steps taken to repair device.-Maintain and track parts inventory with Microsoft Excel.-Participate in weekly conference calls and training calls via Skype.

Overland Park, KS, US

-Sold Sprint wireless and mobile broadband service.-Handled customer service issues including billing inquiries, returns, and exchanges.-Maintained a customer database for follow up with customers after their initial purchase and potential future sales opportunities.

Alpharetta, Georgia, US

-Spearheaded the launch of the Palm Pre and Palm Pixi smartphones with Sprint.-Provided field marketing support and training on behalf of Palm in an assigned territory of over 75 retail locations in my assigned territory covering Missouri and Kansas.-Submitted daily reports via Salesforce on competitive devices in the marketplace, displays, and feedback.

Ogden, Utah, US

-Provided field marketing support and training on behalf of BlackBerry a territory of over 150 retail locations in my assigned territory covering Missouri, Kansas, Iowa, and Nebraska.-Filed daily reports on competitive devices in the marketplace, displays, and feedback from store associates and customer.-Conducted assisted sales and demo days at retail.

Alpharetta, Georgia, US

-Interacted with guests in the Experience Center and increase brand awareness of Nokia mobile devices.-Offered troubleshooting help, tips and tricks to guests so they can get the most out of their Nokia mobile devices.-Conducted daily consumer classrooms to educate current and future Nokia owners on everything from the basics of Cellular technology to how.

-Sold televisions and home audio components as well as offered consultation on home installation and custom install work. ·Handled returns and warranty issues at customer level. ·Stayed up to date on new and emerging home audio, HDTV, DVD, and home integration technologies. ·Demonstrated a working knowledge of all brands carried in the store as well as.

Thornton, CO, US

-Sold televisions and home audio components as well as offered consultation on home installation and custom install work. -Handled returns and warranty issues at customer level. -Stayed up to date on new and emerging home audio, HDTV, DVD, and home integration technologies.-Demonstrated a working knowledge of all brands carried in the store as well as.

Ba, History

History

High School