• Top Regional Performance: Ranked #1 in Collections per Consult in the West Division and #2 network-wide (2023)• Cross-Functional Collaboration: Serves as a strategic business partner to 11 Doctors and 7 General Managers, driving operational, financial, and cultural success across 7 centers• Award-Winning Leadership: Recipient of the "Living Our Values, Teamwork" award; nominated “Regional Business Director of the Year” for operational excellence (2023)

• Performance: Led team to exceed $1M/month in collections (2021), securing top 3 center performance in the network; personal sales contribution exceeding $1.3M during staffing realignment• Brand Reputation: Southern California region leader in 5-star Google reviews; panelist on “Power of Ratings & Reviews” at the Doctor & General Managers conference (2022)• High-Impact Contribution: Nominated “General Manager of the Year” (2021); first recipient of “Highest Collections per Consult, General Manager” award (2022)

• Operational Efficiency: Drove consistent 60%+ gross margins through effective cost control and streamlining daily operations for a multimillion-dollar practice• Human Resources: Directed recruitment, staff development, and performance coaching, fostering a motivated and high-achieving culture• Panelist on “Formalize the Feedback Process” at the Doctor & Operations Manager Conference (2019)• Recognition: Nominated “Operations Manager of the Year” (2018); achieved “Exemplar Center” status (2019); interviewed, trained, and provided onboarding for network new hires

• Revenue Growth: Achieved a 33%+ increase in revenue through expense control and executing strategic sales events; increased 5th annual holiday sales by 247%• Patient Experience: Absorbed Patient Care Coordinator responsibilities during staffing change; increased consultation conversion rate by 30%; maintaining a 52% consultation-to-sale ratio• Responsible for all aspects of HR for front office and clinical staff, including recruitment, training, continued development, job evaluation and employee performance reviews• Media & Marketing: Developed branded marketing materials, managed social media campaigns and weekly video production, increasing patient engagement and practice visibility

• Sales Growth: Drove 97%+ business growth at Sawgrass location, leading to promotion to the Bal Harbour store; increased YoY full-price sales 19% through performance-driven team management, actively participating on the sales floor and closely monitoring client outreach• Delivered the highest increase among all stores, 52%+ above target (Pre-sale SS16)• Team Development: Responsible for training Store Management at South Beach, Sawgrass &• Houston for corporate expansion• Inventory Control: Led physical inventory audits with <0.5% shrink, ensuring store profitabilityChange agent contracted for operational turnaround & training support for the Houston boutique• Interim Store Manager, recruited and trained new Store Management team• Reviewed training checklists with all staff, provided additional education and training where necessary• Developed and implemented comprehensive operational policies & procedures• Assessed store maintenance needs, took necessary action to correct areas requiring attention

• Maintained ROC retail management responsibilities; simultaneously taking on Creative responsibilities, supporting expansion of the Resto-Lounge concept• Developed creative programs and design concepts to meet the objectives of business• Created "Party Pack" incentives to gain outside business as well as a Brand Ambassador program to assist in brand awareness• Implemented a Loyalty Program to reward guests and encourage consistent future return• In-depth design and production of company’s business cards, event flyers, menus, magazine ads, billboards and commercials• Designed and launched company website and app for both iPhone & Android platforms• Consistently partnered with the accounting, strategy, and copywriter teams to develop new concepts to present to the CEO• Developed detailed budgets and timelines; negotiated with vendors and production to minimize expenses

General Manager• Operational Excellence: Managed staffing, sales performance, and customer satisfaction for multiple locations; significantly boosted overall operational performance• Closely monitored client satisfaction; including resolution of complaints• Responsible for stock control, receiving orders and transfers• Weekly payroll processing and cash handling/deposits• Handled all staffing matters: interviewing candidates, hiring, scheduling, conducted performance reviews, provided and organized training and developmentVisual Merchandising Director• Led visual merchandising efforts for 6 stores, optimized layouts for maximum product visibility; performed training clinics for all staff on visual standards • Responsible for complete visual execution of table and fixture placement for every new store open; strategized product placement to maximize each stores unique layout• Produced design ideas for displays and developed floor plans• Maintained budgeting and negotiated with suppliers on visual materials• Partnered with buyers to analyze sell-through reports to identify and interpret business opportunities for each store location• Assisted with buying and tradeshows

• Produced and analyzed KPI reports daily to determine product strengths and areas requiring improvement• Monitored weekly cycle counts; evaluated department trends and submit transfer requests to maximize profitability• Assigned individual weekly goals with a 20% increase objective; Coached selling team in the moment to obtain results• Achieved the highest daily sales for this location, exceeding $100k on Black Friday• Responsible for new window changes and working alongside the visual team on merchandising standards and product rotation• Exceeded revenue projections as a result of successfully executed in-store special events

• Lead the expansion of the Silver Dagger wholesale brand into the very first retail store• Managed the operations of an additional five stores that opened shortly after the initial launch in Las Vegas• Processed company-wide payroll on a bi-weekly basis• Implemented policies and procedures established with the owners; directed their administration and execution• Partnered with the Store Management teams to ensure the ongoing development of retail operations within the scope of the company’s mission and vision• Maintained appropriate stock levels for all locations; initiating transfers where necessary• Coordinated year-end inventory and cycle counts• Assisted in all facets of operations, including corporate office and warehouse needs• Contributed to a 20% YoY revenue increase

• Oversaw regional store operations to ensure revenue goal performance was met, while operating at or below budget• Evaluated operational issues, identifying competitive advantage to remain current with the latest trends in the retail industry• Responsible for conducting multi-store business reviews directly with the owner and managing partners• Assessed store-level performance; prepared and analyzed reports for employee performance assessments and salary administration• Assumed Store Management responsibilities in each store location for a minimum of 6 months to 1 year • Recruited, developed and mentored store management team to ensure successful hand-over• Executed computer system upgrades in all locations• Created and designed numerous tools for the company’s public and private use