Margaret Von Heyn Email & Phone Number

Www.Naturalawakeningsnetwork.Com

Westchester/Putnam, Ny

Natural Awakenings is a free monthly publication, offering readers cutting-edge information on natural health, nutrition, fitness, personal growth, green living, creative expression and the products and services that support a healthy lifestyle. Practitioners can benefit from multi-market advertising opportunities to build and maintain brand presence within target markets of health-conscious individuals. Pick up a copy in most health food stores, libraries, coffee shops, healing centers, yoga… Show more Natural Awakenings is a free monthly publication, offering readers cutting-edge information on natural health, nutrition, fitness, personal growth, green living, creative expression and the products and services that support a healthy lifestyle. Practitioners can benefit from multi-market advertising opportunities to build and maintain brand presence within target markets of health-conscious individuals. Pick up a copy in most health food stores, libraries, coffee shops, healing centers, yoga studios and more, or online at www.WakeUpNaturally.com. Show less

Shelton, Ct

Served on IT project acquisition management team responsible for driving the successful integration of IT infrastructure, based on the recent acquisition of three new utility companies. Activities include managing the migration of people, processes and technologies, i.e. networks, hardware, applications, etc. Managed the migration of the document management system Livelink for newly acquired Gas Company Legal & Regulatory business users. Currently managing the lockdown of administrative… Show more Served on IT project acquisition management team responsible for driving the successful integration of IT infrastructure, based on the recent acquisition of three new utility companies. Activities include managing the migration of people, processes and technologies, i.e. networks, hardware, applications, etc. Managed the migration of the document management system Livelink for newly acquired Gas Company Legal & Regulatory business users. Currently managing the lockdown of administrative privileges for 1300 workstations within the UIL Electric company. Show less

Responsibility and support for all aspects of general office administration, including payroll, accounts payable/receivables, client billing; research/support of project management activities.

Senior leader with overall responsibility for Service Desk, Desktop and Change control teams supporting global IT services for 5,000 employees. Hands-on experience in global deployment of ITIL, Incident, Problem, Availability, Change and Release management.

Transition leadership in managing the outsourcing of Pitney Bowes Infrastructure support and 7x24 global Service Desk to offshore support model.

Leadership and operational management responsibility for a global multi-lingual Service Delivery Support Center, supporting the technology needs of 35,000 global employees on a 24x7x365 basis.Managed staff of 25 Tier 1 and Tier 2 help desk technical analysts and Supervisory staff, handling and tracking 25,000 administrative, technical and service inquiries per month.

Solution architect /Consultant in all facets of customer engagements including pre-sales, due diligence, solution design, implementation, change management and operational management, providing subject matter expertise to Selective Outsourcing and Professional Services divisions. Clients included Morgan Stanley, Metropolitan Life, US Trust, Memorial Sloan-Kettering Cancer Center, Oxford Health Plans, Institute of International Education, Pitney Bowes, The Hartford, Pfizer, Zurich Scudder… Show more Solution architect /Consultant in all facets of customer engagements including pre-sales, due diligence, solution design, implementation, change management and operational management, providing subject matter expertise to Selective Outsourcing and Professional Services divisions. Clients included Morgan Stanley, Metropolitan Life, US Trust, Memorial Sloan-Kettering Cancer Center, Oxford Health Plans, Institute of International Education, Pitney Bowes, The Hartford, Pfizer, Zurich Scudder Investments, Inc., Deutsche Bank Show less

Led the start-up and transition of a full scope customer service support organization for Prodigy subscribers. Rated #1 by PC World Magazine (4/97) for excellence in customer service delivery.Instructional design, development and implementation of all professional and Executive skills training for 700 employees, including programs on Communications, Presentations, Business writing, Customer Service skills, Problem-Solving, Team Building, Performance management. Partnered with vendor… Show more Led the start-up and transition of a full scope customer service support organization for Prodigy subscribers. Rated #1 by PC World Magazine (4/97) for excellence in customer service delivery.Instructional design, development and implementation of all professional and Executive skills training for 700 employees, including programs on Communications, Presentations, Business writing, Customer Service skills, Problem-Solving, Team Building, Performance management. Partnered with vendor resources for specialized programs, e.g. Computer skills, Sales Negotiations, Motivational seminars. Show less

Mba, Organizational Development

Ba, Liberal Arts

Education record