Marc Flores Email & Phone Number

• Provide Technical Support to over 400 customers with an 80% 7-day Resolution Rate monthly
• Utilize remote application tools to help users with software installations, and system updates
• Documented technical solutions and best practices, enhancing support efficiency for handling future issues
• Monitored network connectivity, recognize and resolve Wi-Fi and Ethernet issues to ensure continuous operation of service

Toronto, Ontario, Canada

• Lead a team of up to 20 employees that included participating in key decisions through hiring, terminations, orientation, performance reviews, and training and work development
• Organize regular sales meetings to discuss daily and monthly sales goals, progress, challenges and strategies to keep the team aligned and motivated
• Managed duties as a Sales Floor Manager to increase employee engagement, improve customer experience and identify revenue growth opportunities
• Trained and coach department employees, evaluated skills and knowledge of each team member, completed customer service evaluation and conducted team meetings.
• Tracked employee performance, provided scheduling to ensure accuracy and resolve potential conflicts
• Collaborate with management to create and implement effective sales strategies that align with company goals and market trends