Marc Flores Email & Phone Number

• Provide Technical Support to over 400 customers with an 80% 7-day Resolution Rate monthly • Utilize remote application tools to help users with software installations, and system updates• Documented technical solutions and best practices, enhancing support efficiency for handling future issues• Monitored network connectivity, recognize and resolve Wi-Fi and Ethernet issues to ensure continuous operation of service

Toronto, Ontario, Canada

• Lead a team of up to 20 employees that included participating in key decisions through hiring, terminations, orientation, performance reviews, and training and work development • Organize regular sales meetings to discuss daily and monthly sales goals, progress, challenges and strategies to keep the team aligned and motivated• Managed duties as a Sales Floor Manager to increase employee engagement, improve customer experience and identify revenue growth opportunities• Trained and coach department employees, evaluated skills and knowledge of each team member, completed customer service evaluation and conducted team meetings.• Tracked employee performance, provided scheduling to ensure accuracy and resolve potential conflicts• Collaborate with management to create and implement effective sales strategies that align with company goals and market trends