Mateus Santos Email and Phone Number
Hello, Welcome to my network here on LinkedIn. I have around 2 years of experience as a Support Technician for internal and external users of software and hardware. I have knowledge in IT Infrastructure Management, Systems Administration, Information Security, LGPD, I am versatile in operating systems such as (Windows and Linux), and knowledge in Cloud Computing with (Azure and AWS), DevOps practices and agile methodologies.I have solid knowledge in programming languages such as Java, Javascript and relational and non-relational databases.My enthusiasm and interest in the IT area is based on my expertise in solving problems effectively and ensuring the continuous functioning of systems. I am proactive and constantly looking for updates, always attentive to new trends in information technology. Looking for opportunities to contribute my knowledge to challenging and innovative projects in the IT area.github.com/MateusSantosRPs
Nava - Technology For Business
View- Website:
- nava.com.br
- Employees:
- 1358
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Analista De Suporte PlenoNava - Technology For BusinessJandira, Sp, Br
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Support Analyst INava - Technology For Business May 2024 - PresentBarueri, São Paulo, BrasilAs a Support Analyst 1, at NAVA I worked at the Sem Parar client in the Backoffice position, in which I have learned a lot about processes and applying the ITIL methodology in practice. Here are some of my key responsibilities and achievements: – Work Order Management: Monitoring the opening and closing of work orders in the ServiceNow system. – Providing remote support to teams that are in field service. – Contact with customers to schedule appointments and explain information about the solutions. – SLA Deadline Monitoring Maintaining strict control of the Service Level Agreement (SLA) deadlines, ensuring the timely solution of services. – Assembly of service routes to optimize the path of the teams that work in field service at our customers. - Contact with customers to answer questions related to services and procedures.
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Support Analyst | It Infrastructure AnalystPuravida Jul 2024 - PresentJandira, São Paulo, BrasilI work as an Infrastructure Analyst, in the administration of Microsoft Azure cloud environments. My responsibilities include identity and access management (Azure AD), configuration and maintenance of collaboration services (Exchange Online), and technical support to users. -
Backoffice Analyst ISem Parar May 2024 - Jul 2024Barueri, São Paulo, BrasilWork Order Management: Monitoring the opening and closing of work orders in the ServiceNow system. – Providing remote support to teams that are in field service.– Contact with customers to schedule appointments and explain information about the solutions. – SLA Deadline Monitoring: Maintaining strict control of the Service Level Agreement (SLA) deadlines, ensuring the timely solution of services. – Assembly of service routes to optimize the path of the teams that work in field service at our customers. – Conducting contact with customers to answer questions related to services and procedures. -
Junior Support TechnicianPositivo Tecnologia Apr 2022 - Dec 2022Barueri, São Paulo, Brasil• Responsible for opening and closing service orders (OSs) in the Servicenow Assist system, ensuring an efficient and organized flow.• Performed equipment screening and monitoring processes, ensuring compliance with SLAs within established deadlines and goals.• Maintained and ensured the quality and effectiveness of services on payment devices, ensuring customer satisfaction. -
It InternFatec Barueri Oficial Feb 2020 - Jul 2021Barueri - São Paulo, Brasil• Performed maintenance and repairs on desktops and peripherals, solving technical problems efficiently.• Managed the supply of printers, checking and monitoring the levels of necessary inputs.• Installed IT software and tools, ensuring the availability of resources for users.• Participated in the installation and maintenance process of ethernet cabling, contributing to the organization's network infrastructure.
Mateus Santos Education Details
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Bachelor Computer Science
Frequently Asked Questions about Mateus Santos
What company does Mateus Santos work for?
Mateus Santos works for Nava - Technology For Business
What is Mateus Santos's role at the current company?
Mateus Santos's current role is Analista de Suporte pleno.
What schools did Mateus Santos attend?
Mateus Santos attended Universidade Paulista.
Who are Mateus Santos's colleagues?
Mateus Santos's colleagues are Orion De Carvalho Martins, Rodrigo S., Rafael Vieira Penna, Silvia Campanha, Gracielle Gualberto Oliveira, Felipe Reis, Jimmy Hilário Stravino.
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Mateus Santos
Product Manager At Itaú Unibanco | Product Designer | User Experience | Employer Branding | AgileSão Paulo, Sp -
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Mateus Santos
São José Dos Campos, Sp1bradar.com.br -
Mateus Santos
São Paulo, Sp -
Mateus Santos
Customer Experience | Customer Support | Customer Success | Yellow Belt | Saas | B2BSão Paulo, Sp1phonetrack.com.br
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