Customer Success Manager
Current● Built and maintained relationships with assigned contractors resulting in 50% increase in on time delivery of 3rd party plans and calculations.● Collaborated with Sales and Product teams to provide increased options for customers expanding the scope of work by company by 15% and improving the final outcome for customers. ● Develop a trusted advisor relationship with customer project managers and executive sponsors. Increasing customer satisfaction.● Mastered and taught e-learning authoring tools (Articulate 360, Adobe Captivate). Enabling professional development of drafting department. ● Applied design methodologies including, but not limited to, the ADDIE model to analyze current courseware, leading to the implementation of company wide training revamp.