Acting as both Client services support resolving day to day issue for our customers as well a Client Trainer for new and existing customers

Key Duties:Provide pickup and delivery service for all audio-visual equipment as required.Install Televisions on either table top or wall mount including cable concealmentSetup Televisions including all connected devices and internet Provide quality education on installed audio-visual equipment for customer.Document and photograph each installation.Service, maintain and fault rectifying of any audio-visual equipment, and make recommendations for remedial action if unable to resolve issuePerform digital reception test, document and advise customer of results and recommendationsMaintain a serviceable vehicle and tool required to perform any task with requested scopes including ensure van is stock with suppliesRemove e-waste and all rubbish and clean job site on completion

Key Duties:Provide pickup and delivery service for all audio-visual equipment as required.Install Televisions on either table top or wall mount including cable concealmentSetup Televisions including all connected devices and internet Provide quality education on installed audio-visual equipment for customer.Document and photograph each installation.Service, maintain and fault rectifying of any audio-visual equipment, and make recommendations for remedial action if unable to resolve issuePerform digital reception test, document and advise customer of results and recommendationsMaintain a serviceable vehicle and tool required to perform any task with requested scopes including ensure van is stock with suppliesRemove e-waste and all rubbish and clean job site on completion

IT Systems SupportResponsible for: Providing total service delivery in maintaining IT operational stability and efficiency in a desktop environment• Account creation and administration via Active Directory and Exchange 2003• User account creation and maintenance in Macromatix• Logging of calls via Manage engine service desk• Asset tracking and management including writeoffs• Providing technical support on 24 hour x 7 basis via phone, in person and utilizing tools such as PC Anywhere, Ultra VNC and LOGMEIN• Maintain POS Systems (Panasonic and ICG) including product updates and price changes as advised• Ensuring complete data flow from POS to Servers and into Macromatix• Technical Support, maintenance and training on variety of mobile devices such as Laptops, Blackberry and Smartphones• Daily Back-ups via backup exec and restores as needed• Technical advice to management at all levels • Ensuring system availability and connectivity to all user at all sites • Database administration and support on SQL 2003 and 2008 server and MSDE• General Desktop support on Windows XP, Seven,Win POS Ready 2009 and 2012• Liaison and consultation with third party suppliers to meet all company IT needs

Implementation Technical Specialist Responsible for: Providing technical support to the Data Transaction Processing (DTP) project and Defence establishments across Australia• Setup and installation of Window 2003 Server in Base IS Server rooms• Creation and testing of policy files of DTP devices at various defence sites• Load and testing of DTP software on to Base servers• Load and testing of DTP software and policy files on to Personal Data Terminals (PDETS)• Liasing with local IS and warehouse staff at various sites across Australia• Documenting technical aspects of the project• Liaise with project office staff including trainers and admin office regarding movements, changes upgrades to software and procedures

Desktop Support Technician Responsible for : Providing total service delivery in maintaining IT operational stability and efficiency in a desktop environment• Network account creation and administration via Active Directory and Lotus Notes• Asset management involving inventory of equipment and supplies• Setup PC for Spare Pool via RIS installation or ghost multicast • Image creation and modification of new PCs• Maintain and Manage software installation via Managesoft and Active Directory• Provide escort and technical advice to visitors within the Data Centre• Security account administration for access to various department • Technical advice to management as required• General desktop support on all computers and mobile devices• Clean and wipe hard disks for return on expired lease computer and other devices• Technical assistance to in-house software developers• Job management utilizing Remedy

IT System SupportResponsible for : Providing total service delivery in maintaining IT operational stability and efficiency in a desktop environment • Installing, configuring and maintaining a variety of computer equipments including POS computer terminals, printers, modems, personal computers, mobile computing devices and data communications equipment• Technical support on 3 different Point of Sale systems (Transacta, Melhawk and Magic)• Database administration on SQL 2000 and SQL 2003 Servers• Repair and or replace malfunctioning components and equipment• Identifying test requirements for software enhancements• Securing network and system environment• Technical support for ERP systems Epicor, DOLFIN and SAP• Liaising with third party supplier to meet business IT needs• Tracking and managing all company IT assets• Technical support of mobile devices such as laptops, smartphones and Blackberry• Recommending deploying and configuring new hardware and software• User training to 300 users as necessary• Providing technical support on 24 hour x 7 days basis via phone in person and utilizing tools such as pc anywhere over dialup ADSL and VPN• Providing support to PABX/Phone systems using AVAYA systems• User account creation and maintenance using Active Directory and Exchange 2003 and 2000• Back up and recovery of systems using various backup technologies and methods such as Back up Exec, Arc Serv and Linux• General Desktop Support across 300 user on both PC and Mac