Mark Weislow Email & Phone Number

Technically oriented Customer Success / Delivery Implementation Player/Coach with over 15 years of experience in software engineering, professional services and in transforming how customers build products.Empathetic to customer needs, I ensure the smooth adoption of new products and processes to responsibly speed the pace of innovation, resulting in new competitive and operational advantages.Professional Interests:Internet of Things (device integration, real-time data analytics, edge computing)Intelligent Automation (API & User Interface RPA, Process Discovery with AI/ML)Citizen Development using low-code/ visual design systemsBuilding & maintaining remote teams (hiring, enablement & loyalty programs)Customer Success:Practitioner and StrategistContinuous Improvement of CS methods, Processes and TemplatesOutcome-based Journey MappingAccount and Success Planning via facilitation methods like OGSM and the Toyota 90 day improvement kataAccount Health Metrics – Measuring the right things to show true account healthHigh-touch and Tech-touch (automated CS) modelsContinually showing Past Value Delivered via Value Stream AnalysisResponsible for renewals, expansions, and the holistic journey of the customer Coaching CS peers on facilitation and account engagement strategiesParticipant in multiple cross-organizational working groups for go-to-Market and product capability improvement initiativesGrowth-board/Program Management with client and internal account teamsTechnical and conceptual skills:Prior Programming skills (C, C++, SQL, 4th Gen languages – Low code platforms)Entity and Object ModelingDomain-driven design and cloud-native techniquesBig Data analytics (MPP persistent stores, Machine Learning)Real-time Data IngestionAutomation & Integrations (UiPath RPA, Zapier)Development Lifecycle:Certified ScrumMaster and PractitionerPivotal Labs processes (based on Extreme Programming)ARUP, Traditional WaterfallCRISP-dm (for Data Science initiatives)

Listed skills include Cloud Computing, Professional Services, Agile Methodologies, Software Development, and 12 others.