Michael Ham Email & Phone Number

Tukwila, Washington, United States

Primarily supporting batch automation, and test/stage/training environments for product development across 1500+ servers. Additionally discovering areas for operational improvement, removing both tech debt and relics from past projects.

Tukwila, Washington, United States

I am a member of a new team, Service Reliability. We are bringing SRE principals into BECU.

Tukwila, WA

I'm contributing to significant improvements for reliable services for our members providing tier 3 support for online banking, internal applications across an organized spider web of systems and 3rd party service providers. Escalation point for a team of Technical Analysts and conduit into business groups to turn issues into fixes brought back to.

Tukwila, WA

I'm contributing to significant improvements for reliable services for our members which brings together the areas I've enjoyed most in the past: production systems and chasing errors. IT Pros learn to not chase errors but research problems. Sometimes chasing errors can pay dividends. It makes the most sense when you can show there are trends happening. I.

Seattle, WA

• Responsible for daily administration of Global and Canadian Sitecore sites. As the scrum master for a team of 7, guided internal development for project Keystone phase 1, and sustaining applications. Keystone is a.
• Manage deployment of solutions to test, beta and production environments
• Validate and improve configuration documentation
• Work closely with Marketing department, datacenter and external vendors
• Management of Azure web applications, databases, services, service bus and virtual servers
• Administrator of custom applications for real estate properties

Seattle, WA

• Responsible for daily administration of four SharePoint farms across 5 continents, supporting 17,000 employees. Over 25 servers including web front end, application, report, search services, and clustered SQL.
• Train users on SharePoint site customization, support requests via IM, phone and Service-Now ticket system.
• Audit and document SharePoint 2010 and Online hybrid environment to make recommendations on improvements for security, performance and business continuity.
• Server administration including performance monitoring. Deployed solutions and applications to Azure services with Jenkins server
• Wrote PowerShell scripts to automate routine tasks. Documented support processes for Knowledge Base, building from zero entries to over 20. These processes revolved around managing sites, deploying solutions, managing.
• Reduced North and South America farm site content 30% by working with site content owners to remove duplicate data and sites no longer in usage. Including over 60% reduction in legacy SharePoint 2007 sites.

Seattle, WA

• As the sole system engineer, filled role as IT manager responsibilities and reported to the CTO.
• Negotiation and management of contracts for data center, telecommunications and software licensing.
• Two direct reports, one customer support engineer and one junior administrator. Managed stateside, outsourced Tier 1 support. Act as Tier 3 Escalation point.
• Built and maintained all IT infrastructure from pre-Venture Funding into the late stages of startup.
• Design and deploy network and server hardware. Dell servers, UPS, cabling. Mitel phone system, Cisco ASA, Wireless, printers, plotters.
• Very broad ranging, but focused design and deployment of Microsoft stack server systems. Exchange, SQL, Team Foundation Server, Lync, System Center, Hyper-V, SharePoint.

Seattle, WA

• From 2003 to 2006 lead of 3 system administrators at remote Intel Research University labs in Berkeley, Pittsburgh and Cambridge UK.
• Administration of server deployments, networking hardware, wireless, workstations and laptops.
• Cisco network administration, AD, DNS, DHCP, VPN, SSH.
• Supported more than 60 servers running Windows 2000, 2003, and Redhat/Fedora Linux.
• Recommend purchases. Performed infrastructure upgrade projects.
• Developed wireless network across four sites.

Bsit, Information Technology

Associate’S Degree, General Studies