Michael Ham Email & Phone Number

Tukwila, Washington, United States

Primarily supporting batch automation, and test/stage/training environments for product development across 1500+ servers. Additionally discovering areas for operational improvement, removing both tech debt and relics from past projects.

Tukwila, Washington, United States

I am a member of a new team, Service Reliability. We are bringing SRE principals into BECU.

Tukwila, Wa

I'm contributing to significant improvements for reliable services for our members providing tier 3 support for online banking, internal applications across an organized spider web of systems and 3rd party service providers. Escalation point for a team of Technical Analysts and conduit into business groups to turn issues into fixes brought back to production.

Tukwila, Wa

I'm contributing to significant improvements for reliable services for our members which brings together the areas I've enjoyed most in the past: production systems and chasing errors. IT Pros learn to not chase errors but research problems. Sometimes chasing errors can pay dividends. It makes the most sense when you can show there are trends happening. I work production issues as they occur and then locate trends that are actionable.That boils down to providing tier 3 support of production systems for online banking, internal applications across an organized spider web of systems and 3rd party service providers. Escalation point for a team of Technical Analysts and conduit into business groups to turn issues into fixes brought back to production.

Seattle, Wa

Responsible for daily administration of Global and Canadian Sitecore sites. As the scrum master for a team of 7, guided internal development for project Keystone phase 1, and sustaining applications. Keystone is a multi-year effort to bring Corporate standardization and enhancements to benefit clients to all Colliers web sites.• Manage deployment of solutions to test, beta and production environments• Validate and improve configuration documentation• Work closely with Marketing department, datacenter and external vendors• Management of Azure web applications, databases, services, service bus and virtual servers• Administrator of custom applications for real estate properties• Administrator of web servers and SQL clusters at IBM datacenter• Administrator of Sitecore web platform to deliver public presence• Technical support requests• Review source codeKey Accomplishments• Stepped into Scrum master role as team increased from two to seven. Development and QA resources moved from vendors to internal staffing. • Technical point of contact for the outsourced Keystone project. Providing answers for data integration needs, feedback on documentation. Worked closely with Project Manager and Business Analyst with daily triage during UAT periods of Keystone.• Work with Applications Development Manager to measure and improve velocity.• Increased reliability of production deployments.

Seattle, Wa

• Responsible for daily administration of four SharePoint farms across 5 continents, supporting 17,000 employees. Over 25 servers including web front end, application, report, search services, and clustered SQL.• Train users on SharePoint site customization, support requests via IM, phone and Service-Now ticket system.• Audit and document SharePoint 2010 and Online hybrid environment to make recommendations on improvements for security, performance and business continuity.• Server administration including performance monitoring. Deployed solutions and applications to Azure services with Jenkins server• Wrote PowerShell scripts to automate routine tasks. Documented support processes for Knowledge Base, building from zero entries to over 20. These processes revolved around managing sites, deploying solutions, managing user accounts, permissions assignments across SAML and FBA authentication zones.Key Accomplishments• Reduced North and South America farm site content 30% by working with site content owners to remove duplicate data and sites no longer in usage. Including over 60% reduction in legacy SharePoint 2007 sites. • Performed SharePoint data migration from companies Colliers acquired. Migration included recreation of InfoPath forms, configuration of workflows and testing. Utilized Metalogix Content Matrix as well as PowerShell scripts to pull and manipulate data.• Supported roll out of long term project, OurPeople, to move user profiles out of SharePoint into a custom Azure application. OurPeople is now the central location for managing user profiles and it syncs back to SharePoint and the public facing websites.

Seattle, Wa

• As the sole system engineer, filled role as IT manager responsibilities and reported to the CTO.• Negotiation and management of contracts for data center, telecommunications and software licensing. • Two direct reports, one customer support engineer and one junior administrator. Managed stateside, outsourced Tier 1 support. Act as Tier 3 Escalation point.• Built and maintained all IT infrastructure from pre-Venture Funding into the late stages of startup. • Design and deploy network and server hardware. Dell servers, UPS, cabling. Mitel phone system, Cisco ASA, Wireless, printers, plotters.• Very broad ranging, but focused design and deployment of Microsoft stack server systems. Exchange, SQL, Team Foundation Server, Lync, System Center, Hyper-V, SharePoint.• Administer SalesForce account, troubleshoot APEX code, Data Loader.• Upgraded and migrated all server systems progressively from major versions between 2003, 2013 and Office 365 with system and change management documentation.• Write PowerShell scripts for management task automation, data collection and analysis.• Technical reviewer of install guides and user help documents. Consult on customer premise SharePoint installations. Deploy and maintain development and QA server farms under Hyper-V. Key Accomplishments• Responsible for Capturx for SharePoint SaaS product delivery. o Architect and implement infrastructure to support more than 50 customers accounts, thousands of users.o Evaluated the major national data center providers. o Established favorable contracts with Rackspace.o VMWare ESX, Clustered SQL 2014, Windows Server 2012R2, SharePoint 2010. Dell hardware and disk storage.o Managed high quality customer support that was often praised by customers.• Extensive input into product design, particularly related to server performance, and improved end user interaction. Discover and document product defects. Analyze source code and scripts to isolate bugs.

Seattle, Wa

• From 2003 to 2006 lead of 3 system administrators at remote Intel Research University labs in Berkeley, Pittsburgh and Cambridge UK. • Administration of server deployments, networking hardware, wireless, workstations and laptops.• Cisco network administration, AD, DNS, DHCP, VPN, SSH.• Supported more than 60 servers running Windows 2000, 2003, and Redhat/Fedora Linux. • Recommend purchases. Performed infrastructure upgrade projects. • Developed wireless network across four sites. • Preformed Veritas Netbackup system upgrade. • Implemented network monitoring tools including Nagios, MRTG and AWStats. • Upgraded networks using Cisco switches and routers.• From 1999 to 2003, Dupont WA, started as desktop and laptop installation tech and quickly grew to the team lead of 29 techs across the northwest region.

Bsit, Information Technology

Associate’S Degree, General Studies