District Customer Service Manager October 2013 to PresentManage all store Customer Service Trainers.Validate product knowledge on weekly store visitsCertify all Senior Managers for store Leaders on Duty as well Department Managers Customer Service AssessmentsHandle all customer service complaints and complimentsCoordinate High School and College EventsManage the Wedding and Baby Registry businessInterview any new hires for Specialty areas

District Human Resource Manager February 2010 to October 2013Supported 3 NYC stores in all areas of Human Resources including the highest volume store within the companyCommunicated any new company initiative to the storesManaged the performance review processHandled all employee documentation and terminationsPartnered with all levels of ManagementEnsured direction was given to anyone discussed during succession planning meetingsDeveloped a supervisor training program

Responsible for driving the execution of HR initiatives in the areas of Organizational Effectiveness, Staffing, Learning, Performance Management, Associate Relations and HR Communications for a district. Provided HR consultation, support and guidance to the District Manager and the District team. Partner with the District Manager on strategic plans to drive business results. Analyzed reports to evaluate HR Operations for assigned stores. Managed a team of 3 HR Generalists and support over 800 associates. In partnership with Associate Relations Manager, responsive to any Associate Relations/Labor activities within the district. Review all terminations and demotions. Conduct investigations. Ensure development plans and strategies are in place across district to support future business plansHuman Resource Manager Dec 2005– April 2007 Responsible for the selection, assimilation, on-boarding and training of salaried managers within the store. Established wage incentives and guidelines for pay raises and promotions. Communicated HR initiatives and programs to store management team. Ensured common areas were updated and reflected a positive associate relations environment. Oversaw the successful execution of HR transactions for all associates. Analyzed diversity and took action to increase the diversity of the candidate pool. Human Resource Supervisor Nov 04 – Dec 05Long Island City, NYMaintained medical and personnel files for approximately 300 associates. Ensured monthly training metric goal was achieved. Monitored the performance review process for all hourly associates. Supported associate coordinator in creating weekly schedules for all associates for proper store coverage. Organized holiday store events. Counseled and coached management decisions related to personnel issues, leadership and management effectiveness. Conducted training classes on HR issues and associate orientations.

Private WealthManagementAddressed turnover and looked for trends and problems. Identified breaches of culture/values that impacted workplace. Supported consistency in practice of Standard Operating Procedure and employment law. Drove succession planning, management development and performance management in assigned area. Provided tools and facilitated meetings to ensure ongoing development (e.g., 360 degree feedback, climate surveys, town hall meetings) and follow up. Planned and participated in job fairs as appropriate.