Michael Bond Email & Phone Number

Austin, Texas, United States

Austin, Texas Area

• Manages projects within the Chicago region, which includes the States of Illinois, Iowa, and Wisconsin.
• Manages installations of Verizon Wireless and Whole Foods on a national level.
• Accountable for full project life cycles - from inception to closing.
• Responsible for creating and driving internal and external client relationships
• Creates SOWs and manages project milestones.
• Completes projects within acceptable corporate profit margins.

Dell, Inc

• Managed 46 projects including companies such as Yahoo, Barclays, Baker Hughes, Muzak, Best Buy, Proctor & Gamble, Inetu, Honeywell, Waste Mgmt., Western Union, Intuit, Xerox, Kinkos, Nokia, Wells Fargo, & Sears.
• Worked directly with customer to design and implement their customized solution. Create process documents, catalogs, and database profiles.
• Managed projects from inception to delivery. Create and manage internal teams consisting of IT Developers, Production Leads and Techs, Image Designers, outside vendors, and carriers to deliver results based on customer.
• Conceived, Developed, & Executed through delivery over 45 digital image etching projects.

Dell, Inc

• Created and managed Internet purchasing portals and websites for Fortune 500 customers to purchase equipment creating a paperless and frictionless ordering environment.
• Received Business Process Improvement certification for improving efficiency and eliminating redundancies on existing and future customer websites.
• Created cross functional teams (i.e. tax, collections, credit, quality, manufacturing, carriers, and customer care) to complete projects and drive the customer experience.

Dell, Inc

• Sold products/services to maximize Dell’s gross margin, product mix, and operating expense objectives.
• Managed all large account obstacles, utilized effective communication techniques, followed-up to ensure customer satisfaction.
• Sales Accounts included MCI, Bank of America, Sprint, Hershey’s, American Eagle, Kennametal.

Dell, Inc

• Developed, trained, and guided new hires in the Server manufacturing field.
• Managed processes, changes, and deviations involved in Server manufacturing to operators and engineers.

Education record

Diploma