Matt Johnstone Email & Phone Number

Council Bluffs, IA, US

11818 I Street, Omaha NE 68137

• Transitioned from IT Support Technician II to Systems Administrator I, leveraging prior experience in managing IT projects and workflows.
• Expanded responsibilities to include comprehensive IT project management, advanced documentation, and on-call procedures.
• Peer reviewing of teammates' work
• Maintained communication with third-party vendors and managed global administrator permissions across multiple software platforms.
• Provided support for NICE CXOne and CUCM phone systems, building on 3+ years of user management experience.
• 6+ years of PowerShell knowledge providing implementation for different uses. Custom script work for user management, email management, and Active Directory / AzureAD integrations

11818 I St, Omaha Nebraska 68137

• Oversaw IT Help Desk project management and documentation workflows.
• Conducted peer reviews to ensure quality in team outputs.
• Implementation and Support for various phone systems. (CUCM, NICE CXOne)
• Utilized PowerShell to automate tasks and user creation, making our operations more efficient.
• User/System management via various software (InTune, NinjaRMM, Jumpcloud, Lansweeper, JAMF)
• Executed temporary on-call procedures during the COVID-19 pandemic to support remote operations and ensure team responsiveness.

11818 I St, Omaha Nebraska 68137

• Set up new machines and managed user permissions to ensure smooth operations.
• Handled internal IT issues, kept track of inventory, and managed support tickets.
• Gained hands-on experience with network cable routing and setup.

11718 Nicholas Street, Omaha, NE 68154

• Assisted the IT team with maintenance, setting up new machines, and managing networks.
• Helped with data entry to onboard new employees.
• Learned about troubleshooting and technical support.
• General building cleanup responsibilities

12550 West Maple Road Omaha, NE 68164

• Maintained high-quality ice surface and quickly resolved operational issues
• Cleaned and organized the Zamboni garage and surrounding areas
• Assisted in front lobby duties, including serving customers, distributing skates, and helping with food preparation
• Supported customers in redeeming arcade tickets for prizes

5066 S 111 St Omaha, NE 68137 United States

• Tested and refurbished networking equipment, ensuring compliance with modern specifications.
• Managed shipping processes, including packaging, pickup scheduling, and order fulfillment, ensuring accuracy and timeliness
• Created shipping labels and attached necessary packaging information to each box
• Processed international shipments, ensuring compliance with all documentation requirements
• Packaged pallets securely for safe transport
• Used foam and other materials to protect high-value items during shipping

2500 California Plaza, Omaha, NE 68102

• Ensured connectivity across multiple buildings and assisted with help desk tasks, including setting up access points, connecting fiber optics, and managing room Ethernet jacks and telephone lines
• Supported the tech department by assisting end-users with the setup of new phones
• General errands

3000 Dial Dr, Council Bluffs, IA 51501

• Provided excellent customer service while managing To-Go orders and maintaining cleanliness throughout the restaurant.
• Performed closing duties once a week (deep clean and full restock)

Computer Science

Computer Science/General Education (Studied until Junior Year) Business Intelligence and Analytics with a focus on Information Technology.

High School Diploma, General Education

Activities and Societies: Marching Band, Jazz Band, Concert Band, Solo/Small Ensemble Band• Honor Roll (3.6+) • Participated in various.